Some doubts about the management of Redmine

Added by Alejandro Aguirre 3 months ago

Can Redmine incorporate tables from other systems? That is, I have a DB with 500 PCs and its location. I need to make work tickets by referring to them. Can Redmine take this data? In turn, can you select a data in a new window, such as a prompt with pc numbers? Thank you very much

Replies (3)

RE: Some doubts about the management of Redmine - Added by Simon Allen 2 months ago

+1
I too would like to be able to pull from a SQL database which houses IT Assets in order to directly link projects, issues and changes to the assets.

RE: Some doubts about the management of Redmine - Added by Immanuel Wilhelmy 2 months ago

A simple workaround could be to introduce a custom field, e.g. "Workstation", as a list field and then copy paste the full list of PCs to the selection content in redmine. So the redmine user can select via dropdown which PC the ticket is associated to. As this is stored in plain text in redmine (the selection just helps to enter the text correctly) you can easily go to admin and replace the full list by a more actual one.

just a workaround ...

Cheers

RE: Some doubts about the management of Redmine - Added by Simon Allen 2 months ago

I have already done something similar to this as a workaround - The problem is it has to be manually updated as and when assets are created/deleted. Obviously not difficult, just an overhead I'd like to avoid

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