Filter according to messages on issues

Added by Xavier Dupont over 1 year ago

We're using redmine at our company, and we notice that it is quite difficult to have conversation on issues.

The main problem is that it is difficult to know when an issue got a reply.

I think it could be quite useful to retrieve:
  • the list of all issues in which a user has said something
  • the list of all issues in which the user is not the last participant

Updates which do not include notes should be ignored in this context.

I believe I could write my own redmine plugin for this problem, but maybe somebody as already considered the problem ?

Cheers.

Replies (2)

RE: Filter according to messages on issues - Added by Deoren Moor over 1 year ago

Check your email notification settings.

We were originally bombarded with notifications re status changes and other non-note modifications to a ticket, but after trimming the list to just issue creation and issue update until we trimmed down the list to just:

  • Issue added
  • Issue updated
    • Note added (restricts the above)

We were then able to focus on all notifications that were generated.

You can further manage notifications at the email client/account level with mail rules. Every notification generated by Redmine has a variety of email headers embedded that note the ticket number and other useful details. Here is a sample from several years ago (some of which may have changed, been removed or new ones added):

X-Redmine-Issue-Author: AUTHOR_NAME_HERE
X-Redmine-Issue-Assignee: ASSIGNEE_NAME_HERE
X-Redmine-Issue-Id: 71
X-Mailer: Redmine
X-Redmine-Project: PROJECT_NAME_HERE
X-Redmine-Site: HUMAN_READABLE_NAME_OF_THE_SITE
X-Redmine-Host: redmine.example.com

You could for example, setup a mail rule to flag X-Redmine-Issue-Assignee tagged mails differently when they have your user id as a value for that header.

RE: Filter according to messages on issues - Added by Xavier Dupont over 1 year ago

Thanks, it seems that this will work for us too.

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