Lost Password Management console

Added by Maikel Vanroelen about 9 years ago

Hi,

When I try to login in to my management console with the correct password it reset the window. When performing the same with the wrong password I get the error message the password is incorrect. But with non of the two I can enter my management console. When I perform send email for forgot password, it doesn't send an email. How can I reset the password of my management console without loosing data?

Replies (10)

RE: Lost Password Management console - Added by Felix Schäfer about 9 years ago

What "management console" do you mean?

RE: Lost Password Management console - Added by Maikel Vanroelen about 9 years ago

Wel,

You have user interface and the admin interface. It is the password of the admin interface which we have lost or which isn't accepted anymore.

RE: Lost Password Management console - Added by Felix Schäfer about 9 years ago

You mean the password for the admin account doesn't work anymore? Well, I could tell you how to edit the DB to make another user admin or to change the password of the current admin if you are familiar with the DB you use.

RE: Lost Password Management console - Added by Maikel Vanroelen about 9 years ago

Well,

The main problems is the backup which is not running anymore after we have licensed our ESXi. The page where I can check the backup settings in not accessable anymore.

RE: Lost Password Management console - Added by Felix Schäfer about 9 years ago

Then I'd say you have asked on the wrong forum :-) This is a support forum for redmine, not for ESXi or any backup solution. I'm not aware of any backup solution being integrated into redmine.

RE: Lost Password Management console - Added by Maikel Vanroelen about 9 years ago

hi,

In redmine you have the option to backup your database and projects. For this you need to go to the settings of the setup. During the setup we have choosen a password which we don't know anymore. So it has nothing to see with the Esxi. It is from Redmine out where we do the backup.

RE: Lost Password Management console - Added by Maikel Vanroelen about 9 years ago

to make it more clear it is the jumpbox web interface administrator password which we have lost

RE: Lost Password Management console - Added by Felix Schäfer about 9 years ago

Ah, now I get it. JumpBox is a third party product that packages redmine, thus it's quite unlikely anyone here will be able to help you. I just had a quick look at their website, and I think you can either ask the JumpBox support directly if you have a hosted solution, or look at the forums and wiki there (e.g. http://wiki.jumpbox.com/doc/runtime/faq/passwords or http://www.jumpbox.com/forums).

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