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Watchers not seeing Tickets as they are only able to see their tickets or assigned tickets. HELP!

Added by Francesco Trigger over 12 years ago

Hi all,

i have a problem, i do not know if that is already a known issue. If i have a Role that can only see their own tickets or tickets assigned to them and i add a user of that role to a ticket as a watcher, he is not allowed to see the ticket ???

That must be a bad joke :) Because, if he is added as a watcher he should for sure see the status of the ticket.

Any ideas on that?

Thanks

Saint.