Email : no CR & LF when reply an issue by mail

Added by Youssef Boujraf almost 4 years ago

This is the content of the email created :

--Reply above this line-- Issue #334 has been reported by Youssef. 
________________________________________
Task #334: test - issue
•    Author: Youssef 
•    Status: New
•    Priority: Normal
•    Assignee: Youssef 
•    Category: 
•    Target version: 
Redmine Version :

Environment:
  Redmine version                2.4.1.stable
  Ruby version                   1.9.3-p231 (2012-05-25) [i386-mingw32]
  Rails version                  3.2.16
  Environment                    production
  Database adapter               Mysql2
SCM:
  Subversion                     1.8.4
  Filesystem                     
Redmine plugins:
  notify_custom_users            0.0.6
  redmine_bbb                    0.1.2
  redmine_canned_responses       0.2.0
  redmine_ckeditor               1.0.14
  redmine_lightbox               0.0.1
  redmine_meetings               0.2.4
  redmine_monitoring_controlling 0.1.1
  redmine_projects_accordion     0.1.0
  redmine_screenshot_paste       2.0.0
  redmine_webdav                 0.6.0

Object :
We are testing to create an issue and reply by mail.

Issue :
When replied by mail, we are loosing all CR, LF
Anybody can help us?
Best Regards,
Youssef
________________________________________

But When I reply by mail, we get this :

--Reply above this line-- Issue #334 has been updated by Youssef Boujraf. 
Dear, We will pay attention Best regards. Youssef From: support@by-systems.be [mailto:support@by-systems.be] Sent: mardi 14 janvier 2014 23:20 Subject: [Project Not Assigned - Task #334] (New) test - issue --Reply above this line-- Issue #334 has been reported by Youssef Boujraf. _____ Task #334: test - issue * Author: Youssef Boujraf * Status: New * Priority: Normal * Assignee: Youssef Boujraf * Category: * Target version: Redmine Version :¶ <> Environment: Redmine version 2.4.1.stable Ruby version 1.9.3-p231 (2012-05-25) [i386-mingw32] Rails version 3.2.16 Environment production Database adapter Mysql2 SCM: Subversion 1.8.4 Filesystem Redmine plugins: notify_custom_users 0.0.6 redmine_bbb 0.1.2 redmine_canned_responses 0.2.0 redmine_ckeditor 1.0.14 redmine_lightbox 0.0.1 redmine_meetings 0.2.4 redmine_monitoring_controlling 0.1.1 redmine_projects_accordion 0.1.0 redmine_screenshot_paste 2.0.0 redmine_webdav 0.6.0 Object :¶ <> We are testing to create an issue and reply by mail. Issue :¶ <> When replied by mail, we are loosing all CR, LF Anybody can help us? Best Regards, Youssef _____ You have received this notification because you have either subscribed to it, or are involved in it. To change your notification preferences, please click here: https://redmine/my/account 
________________________________________
Task #334: test - issue
•    Author: Youssef Boujraf
•    Status: New
•    Priority: Normal
•    Assignee: Youssef Boujraf
•    Category: 
•    Target version: 
Redmine Version :

Environment:
  Redmine version                2.4.1.stable
  Ruby version                   1.9.3-p231 (2012-05-25) [i386-mingw32]
  Rails version                  3.2.16
  Environment                    production
  Database adapter               Mysql2
SCM:
  Subversion                     1.8.4
  Filesystem                     
Redmine plugins:
  notify_custom_users            0.0.6
  redmine_bbb                    0.1.2
  redmine_canned_responses       0.2.0
  redmine_ckeditor               1.0.14
  redmine_lightbox               0.0.1
  redmine_meetings               0.2.4
  redmine_monitoring_controlling 0.1.1
  redmine_projects_accordion     0.1.0
  redmine_screenshot_paste       2.0.0
  redmine_webdav                 0.6.0
Object :
We are testing to create an issue and reply by mail.
Issue :
When replied by mail, we are loosing all CR, LF
Anybody can help us?
Best Regards,
Youssef

Anybody can help us because all customer are replying by mail and not going into the website.

Best Regards,
Youssef