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Delayed or Duplicated Email Notifications?

Added by Megan Webster almost 10 years ago

Hopefully someone can point me in the correct direction. Up until the last month or two our Redmine install has been working as expected, but lately the odd ticket has an update that the email notification to those involved doesn't get sent out to or it is getting duplicated onto the ticket weeks later.

Example:

Issue #3505 has been updated by Charles Comeau.
DIV.EVShortcutBanner {PADDING:10px;FONT-WEIGHT:bold;FONT-SIZE:10pt;FONT-FAMILY:verdana;BACKGROUND-COLOR:lightblue}DIV.EVAttachBanner {PADDING:3px;FONT-WEIGHT:bold;FONT-SIZE:10pt;FONT-FAMILY:verdana;BACKGROUND-COLOR:lightblue}DIV.EVShortcutMsgBody {PADDING:10px;FONT-SIZE:10pt;FONT-FAMILY:verdana}TD.EVShortcutAttName {FONT-SIZE:10pt;FONT-FAMILY:verdana}TD.EVShortcutAttSize {FONT-SIZE:7pt;FONT-FAMILY:verdana}
I noticed that the original consumption history that this is based off of did not include all RateClasses for the Current Rate Class lookup. As for addresses. If I include addresses or customer names you will get multiple lines
per customer where either their address or name has changed.
Charles Comeau
Systems Integrator, IT

I received the notification above on Saturday, June 21, the ticket was actually updated on around May 6. There is also a double response on the same ticket, it updated on the actual day the user updated the ticket and then it updated it again with the same response on this past weekend, which is more than a month later. The only difference

I can see is the addition of

"DIV.EVShortcutBanner {PADDING:10px;FONT-WEIGHT:bold;FONT-SIZE:10pt;FONT-FAMILY:verdana;BACKGROUND-COLOR:lightblue}DIV.EVAttachBanner {PADDING:3px;FONT-WEIGHT:bold;FONT-SIZE:10pt;FONT-FAMILY:verdana;BACKGROUND-COLOR:lightblue}DIV.EVShortcutMsgBody {PADDING:10px;FONT-SIZE:10pt;FONT-FAMILY:verdana}TD.EVShortcutAttName {FONT-SIZE:10pt;FONT-FAMILY:verdana}TD.EVShortcutAttSize {FONT-SIZE:7pt;FONT-FAMILY:verdana}"

Anyone else have something like this happen? It's not every ticket, I'd its only happened a half dozen times so far but it can be confusing for "watchers" in other departments to get updates on closed tickets weeks after the fact...
I'm attaching a screenshot of the version/plugin information from my Redmine install

Edit * We are running on Windows Server 2008 R2 Standard and we use SQL 2008 R2 Standard for our database

redmineversion.JPG (46.2 KB) redmineversion.JPG

Replies (1)

RE: Delayed or Duplicated Email Notifications? - Added by Jan Niggemann (redmine.org team member) almost 10 years ago

You post is hardly readable and could use some formatting...
Anyway, what do the logfiles look like? I can hardly imagine that the notification emails get sent days after the ticket has been updated, but we need to check that.
Please check your mailservers' logfile and redmines' - perhaps the emails go out to the SMTP server but are (for whatever reason) delivered later?

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