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Closed Ticket not opening Again
Added by suresh kumar almost 10 years ago
Hi Team,
I have a issue.
h1. We are using your ticketing Tool. if any one sent a mail to my ticketing tool it was create a Ticket and we are closing it.it showing the ticket is closed.up that ok. after that if any one sends the mail to same ticket conversation its not creating a new Ticket. its directly going to add the massage to closed Ticket.
So at that time we are not finding the new conversation (Ticket)Status.
please help on these. if any think i need to do.