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Autoassign new tickets coming from email to an user

Added by Fred B over 9 years ago

Is there a way to do this? I tried assigned_to=username in the Cron task but it does work.

Regards.


Replies (2)

RE: Autoassign new tickets coming from email to an user - Added by Anders Thomsen over 9 years ago

Have you checked if the user is member of the project?

Also, try specifying the user name as it is rendered on screen (i.e. full name).

RE: Autoassign new tickets coming from email to an user - Added by Fred B over 9 years ago

Yup. It's a project's member. For full name how should I write it :

assigned_to= my name or assigned_to='my name'

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