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Cannot create new issue with email

Added by Chuan Zhou about 9 years ago

Hi, I have been trying to test the 'New Issue by Email' feature using an Gmail account. The email seems has been read by Redmine (the email status in gmail changed from 'unred' to 'read'), but no new issue was created in Redmine. I have searched forums here but no exact case / answer fit my situation. I am not an expert for Redmine so I need some help to understand where to trouble shoot this issue (logs etc...). Here is my situation in details:

OS: Windows Server 2008 R2 Standard (SP1)

Environment:
- Redmine 2.6.0
- Apache 2.4.10
- ImageMagick 6.5.6-8-Q8
- MySQL 5.5.40
- Subversion 1.8.8
- Git 1.9.0
- Ruby 2.0.0-p481-i386-mingw32
- Rails 4.1.6
- RubyGems 1.8.12

Email sent to gmail:
Subject - Open New Issue Test

Content -
Project: cloudmecsa
Tracker: Bug
Priority: Normal
Status: New
Category: Hardware

Testing Issue by email
......

Command used in Redmine Stack Environment and its output:

R:\Redmine26\apps\redmine\htdocs>bundle exec rake -f R:\Redmine26\apps\redmine\htdocs\Rakefile redmine:email:receive_imap RAILS_ENV="production" host=imap.gmail.com port=993 ssl=true username= password=xxxxxx unknown_user=accept no_permission_check=1 allow_override=project,tracker,status,priority --trace
DL is deprecated, please use Fiddle
  • Invoke redmine:email:receive_imap (first_time)
  • Invoke environment (first_time)
  • Execute environment
  • Execute redmine:email:receive_imap

Other notes:
Out going port 933 has been verified to be open. It does not seems to be gmail issue, but something didn't configured correctly on Redmine side.

This is our newly upgraded Redmine server in our production environment and this feature is urgently needed. Any help will be greatly appreciated!

Chuan


Replies (2)

RE: Cannot create new issue with email - Added by Martin Denizet (redmine.org team member) about 9 years ago

Hello Chuan,

I suggest you have a look to this thread to see if it solves your problem: http://www.redmine.org/boards/2/topics/44537

Cheers,

RE: Cannot create new issue with email - Added by Chuan Zhou about 9 years ago

Hi Martin,

Thank you for providing the information. I actually have found out the problem - I missed a field (Requestor: ) in the testing email which turn out need to be filled. After supplying this field in the email, a new issue was successfully created. However, I am still wondering where should I look for log file to trouble shooting such mistake?

Thanks!

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