CSV Export not working

Added by Alan MacK almost 3 years ago

Hi Guys,

I am running Redmine/Bitnami installation using an SQL backend.

For some reason if I go Projects -> Issues and try to export all my issues to csv, I get this page:

_The page cannot be displayed

Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.
Try the following:

Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
Technical Information (for support personnel)

Error Code: 500 Internal Server Error. The request was rejected by the HTTP filter. Contact the server administrator. (12217)_

Details of my setup are:
Environment:
Redmine version 2.6.0.stable
Ruby version 2.0.0-p594 (2014-10-27) [i386-mingw32]
Rails version 3.2.19
Environment production
Database adapter SQLServer
SCM:
Subversion 1.8.8
Git 1.9.0
Filesystem
Redmine plugins:
clipboard_image_paste 1.9

If someone could help that would be great?

Replies (5)

RE: CSV Export not working - Added by Alan MacK almost 3 years ago

Hi Guys - anyone got any ideas? cheers alan

RE: CSV Export not working - Added by Lucile Quirion almost 3 years ago

Hello,

Thanks for the environment details.
Could you also post the relevant extract of Redmine's stack trace ?
It should be in log/production.log as precised in Submissions guidelines.

RE: CSV Export not working - Added by Alan MacK almost 3 years ago

Hello Lucile, log attached thanks for assisting me.

production2.log (196 KB)

RE: CSV Export not working - Added by Lucile Quirion almost 3 years ago

Hello,

You have to follow the steps to reproduce your problem then extract the relevant request log from your logfile.
I expect to find:

Started GET "/projects/foo/issues.csv?utf8=%E2%9C%93&columns=all&description=1" 
[...]
Completed 200 OK in 45ms (Views: 0.5ms | ActiveRecord: 3.1ms)

RE: CSV Export not working - Added by Alan MacK almost 3 years ago

Hi Lucile,

Two things. 1 - The latest log file is date stamped months ago so it doesnt look like Redmine is activly logging data - is there a setting for this?

2. I normally access Redmine externally via the www. however, today I was on the same network as the server and accessed the web application locally. I was able to export a csv successfully. It seems the issue is potentially network related, but doesnt make any sense as the rest of the application works fine.

Cheers
Alan

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