Adding additional attributes to issue creation via email

Added by James Holle over 8 years ago

Hello,

I have recently discovered Redmine. Wholly impressed with its already rich feature-set and sophistication, I am now pushing it in my company as viable alternative to commerical software. One feature I am currently working with extensively is its email interface. We have a need to create a change log for all of our hosts in our environment. I decided to try and implement this into Redmine to utilize and demonstrate its flexibility. I created a new tracker "ChangeLog" holding closed issues that mainly contain a specific category (Hostname) and subject (changed made on machine). Creating this by email gives us two things: (1) Things like author and time are automatically added when created, and (2) I will use a quick, easy custom outlook form/macro to enter this information via email in real-time.

My problem is that only a few issue attributes, such as priority, status, category, are settable via email. I would like to add either a start or end date so the issues will populate the calendar. Also, although some posts reference the ability to specify the the description of the issue using a "Description: <words>" line, it does not work. Therefore, the entire email is found in the description field--which is annoying and wastes space.

I have spent a few day looking through the code (sorry, new to ruby :( )and tried different options to my redmine:email:receive_imap raketask to no avail. Am I missing something, or is this not currently possible? I feel this would be a great solution to my problem if I could only set more issue attributes at creation.

Or, if you have any better ideas of how to accomplish this, I would love to hear them. The main requirement is to log host changes in about 15 secs without having to log in to an app. Thanks everyone. ##############
Setup:
Installed on CentOS 5.2 via Bitnami stack
Ruby version 1.8.6 (i686-linux)
RubyGems version 1.0.1
Rails version 2.1.2
Active Record version 2.1.2
Action Pack version 2.1.2
Active Resource version 2.1.2
Action Mailer version 2.1.2
Active Support version 2.1.2
Edge Rails revision unknown
Application root /opt/redmine/redmine/apps/redmine
Environment development
Database adapter mysql