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[Closed] Can't download attachments

Added by Renaud Cizeron over 6 years ago

Hi guys.

I installed Redmine 3.3.4 on a redhat distrib, with ruby 2.3.4p301 and rails 4.2.9.

Everything seems OK, it runs good, but when I try to download attachment, I get this response in my browser :

GET http://zed337v5:3000/attachments/download/23/SSY_%2020170817.pptx net::ERR_EMPTY_RESPONSE

When I check logs, I get :

Started GET "/attachments/download/23/SSY_%2020170817.pptx" for 163.113.183.68 at 2017-08-23 12:36:13 +0200
Processing by AttachmentsController#download as HTML
  Parameters: {"id"=>"23", "filename"=>"SSY_ 20170817.pptx"}
  Current user: RC45516N (id=5)
Sent file /logiciels/redmine-3.3.4/files/2017/08/170818143815_cf7aa8805f08d2255504190051afef58.pptx (0.1ms)
Completed 200 OK in 10ms (ActiveRecord: 2.6ms)

I checked database and file system, the files are here. I tried with a small text file and it was available for preview in issue so it's good too...

here is the command I use to launch redmine :

bundle exec rails server webrick -e production -p 3000 -b 0.0.0.0 &

I have no idea why I can't get my attachments.

Any help please ?


Replies (5)

RE: Can't download attachments - Added by Toshi MARUYAMA over 6 years ago

See #26337.

RE: Can't download attachments - Added by Renaud Cizeron over 6 years ago

Hi Toshi and thanks for your answer. I've read this topic too but it doesn't seem to fit my issue, or there is something i missed.

here is my env :

Environment:
  Redmine version                3.3.4.stable
  Ruby version                   2.3.4-p301 (2017-03-30) [x86_64-linux]
  Rails version                  4.2.9
  Environment                    production
  Database adapter               PostgreSQL
SCM:
  Git                            1.7.9.6
  Filesystem
Redmine plugins:
  scrum                          0.17.0

But I'm not sure the issue is the same, as VVD VVD had a 404 response from Redmine in his logs, and I have a 200 response...

So Redmine said "It's OK I sent your file" but my browser never received it...

I thought it could be some WebRick or proxy or firewall configuration, or something like this..

RE: Can't download attachments - Added by Toshi MARUYAMA over 6 years ago

Why is your Rails version 4.2.9?

RE: Can't download attachments - Added by Renaud Cizeron over 6 years ago

Hello.

In the installation guide RedmineInstall , it is written 4.2 so I picked one. I'm not used to Ruby, do you think I should try another version ?

RE: [Closed] Can't download attachments - Added by Renaud Cizeron over 6 years ago

Well, it seems that after one or more restarts, it's ok now... can't know why exactly, thx for your answers Toshi.

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