Call REST API of external system if ticket created or updated

Added by Vanessa Martinez 9 months ago

Hi,

we are using an external tool for our project management (we cannot use redmine for this). Now we need to communicate between these two systems.
  • It is no problem to use the Redmine API to create projects, tickets.... that works great.
  • The challenge is to send the 3rd Party PM tool an information about
    • when a new ticket is created
    • when the assigned_to person is changed

I guess the best way is to write a PlugIn and call the 3rd Party PM tool via REST API. In this way I am able to take care of some additional requirements..

How would you solve this problem? What is your approach? Is there a PlugIn that is doing something that is close to this?

Thanks a lot, Vanessa