How to send email when responding to a ticket

Added by Dan Burchfield about 1 month ago

Hello,

I have setup Redmine with email support where it checks a mailbox for new mail and creates a case from it. The sender is a user in Redmine so I can see that they sent the email and created the ticket. However, when I make a change to the ticket in Redmine, there is no response email sent to the original sender. The only email sent are to the project members. Redmine is responding and sending emails like it is suppose to. Only no email is sent to the person that created the ticket. Is there a way to make that happen?

ruby 2.5.1p57 (2018-03-29 revision 63029) [x86_64-linux-gnu]
Rails 4.2.10
DISTRIB_DESCRIPTION="Ubuntu 18.04.3 LTS"
10.1.41-MariaDB-0ubuntu0.18.04.1
Server version: Apache/2.4.29 (Ubuntu)

This command does not produce any results.
RAILS_ENV=production script/about

Replies (2)

RE: How to send email when responding to a ticket - Added by Dan Burchfield about 1 month ago

Does anyone know what I should do about this?

RE: How to send email when responding to a ticket - Added by Bernhard Rohloff about 1 month ago

You can specify it somehow in your account settings. If you uncheck the option I don't want to be notified of changes I make myself you also get an email on issue creation.

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