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Is the Help Desk Plugin compatible with older versions of Redmine (1.2.1)?

Added by michelle gumina almost 8 years ago

Hi, we have Redmine but are interested in the Help Desk plugin. We would like to know if we buy the help desk plugin, do we have to upgrade our version of Redmine? Currently we are using version 1.2.1 and do not want to upgrade to a newer version since we will have to redo all of our verification and validations (we are a medical device company and all of our software must be Verified and Validated every time we upgrade to a new version, which is timely and costly)). Can we use the help desk plugin with version 1.2.1? Thanks!!!


Replies (1)

RE: Is the Help Desk Plugin compatible with older versions of Redmine (1.2.1)? - Added by dj jones over 7 years ago

This plugin is open-source, has versions from 3: down to "Redmine 1.2.x. up to 1.4.7", and may give you what your situation needs:
- http://www.redmine.org/plugins/redmine_helpdesk

it is hosted on Github
- https://github.com/jfqd/redmine_helpdesk

Where it says
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The latest version of this plugin is only compatible with Redmine 2.4.x, 2.5.x, 2.6.x, 3.0.x, 3.1.x.

If you prefer to run Redmine with JRuby make sure to use Redmine versions prior to 3.0.x!

A version for Redmine 1.2.x. up to 1.4.7. is tagged with v1.4 and available for download on github.
A version for Redmine 2.3.x is tagged with v2.3 and available for download on github.
A version for Redmine 2.4.x and 2.5.x is tagged with v2.5 and available for download on github.
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