Defect #12953
closed
Cannot close issues under certain situations
0%
Description
Mysql: 5.5.29-0ubuntu0.12.04.1
Environment:
Redmine version 2.2.2.stable.11258
Ruby version 1.8.7 (x86_64-linux)
Rails version 3.2.11
Environment production
Database adapter MySQL
Redmine plugins:
redmine_scm 0.4.1
As a redmine administrator with all permissions in the workflow (nor as any other user that should be allowed) I cant close certain issues that are in a resolved state.
This does not apply to all issues, I have not been able to narrow down why one issue works but another one doesn't.
This morning I have:
- updated redmine from svn
- rake db:migrate RAILS_ENV=production
- rake redmine:plugins:migrate RAILS_ENV=production (Migrating redmine_scm (SCM Creator)...)
- restarted Redmine
This has not fixed the problem. Please let me know what other information I need to specify to help fix this.
Updated by Daniel Felix about 11 years ago
Can you define what you've tried?
What do you mean with "cannot close"? You set a ticket to close, but it gets rejected or you haven't the item in your pulldownmenu?
Is the workflow definition set to allow you to close an issue?
Updated by Fred Leeflang about 11 years ago
Yes, hence 'As a redmine administrator with all permissions in the workflow'.
I don't have 'close' in the issue update pulldown. I have tried with several logins, all of which should have permission to go from Resolved -> Closed. Furthermore I have tried to change different issue fields to see if somehow this prevented 'Closed' from showing up in the pulldown but without any result.
I have also verified that other issues which appear virtually identical (eg. 'Resolved', same Issue Type, same creator, same assigned etc.) can in fact be closed, so this seems like a one-off bug. I'm not sure how many issues this applies to right now in our database but I've asked colleagues to report any they see. So far I have only one that I can clearly reproduce.
Updated by Daniel Felix about 11 years ago
Is this issue a parent task of some other issue?
Updated by Fred Leeflang about 11 years ago
Indeed, it has a blocking issue that's still in 'Accepted'. Is this embedded in Redmine right now that the parent task cannot be closed then?
Updated by Daniel Felix about 11 years ago
Well if you have a task which is blocked by another task, the blocked task can't be closed. :-)
Updated by Fred Leeflang about 11 years ago
- Status changed from New to Resolved
Thanks Felix, I've put this on resolved.
Updated by Daniel Felix about 11 years ago
- Status changed from Resolved to Closed
So close... ;-)
Daniel...
Thanks for the feedback, I'm closing this one.
Updated by Mischa The Evil about 11 years ago
FWIW: basically documented in RedmineIssues.