Defect #13854

Unable to raise new issue

Added by Jeremy Hanoun over 6 years ago. Updated 10 months ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email notifications
Target version:-
Resolution:Duplicate Affected version:2.3.0

Description

Hi,

when I try to create a new issue for a project, I get an Internal Error :

WebPage :
Internal error

An error occurred on the page you were trying to access.
If you continue to experience problems please contact your Redmine administrator for assistance.

If you are the Redmine administrator, check your log files for details about the error.

From the logs :
Started POST "/projects/dataprocessor-v2/issues" for 127.0.0.1 at 2013-04-23 16:24:26 +0200
Processing by IssuesController#create as HTML
Parameters: {"utf8"=>"✓", "authenticity_token"=>"3nLQOJlCHHWT+0LFJS701kjLntvcnbxDNGMVlTk2Y08=", "issue"=>{"is_private"=>"0", "tracker_id"=>"1", "subject"=>"test", "description"=>"test", "status_id"=>"1", "priority_id"=>"2", "assigned_to_id"=>"", "fixed_version_id"=>"1", "parent_issue_id"=>"", "start_date"=>"2013-04-23", "due_date"=>"", "estimated_hours"=>"", "done_ratio"=>"0"}, "commit"=>"Create", "project_id"=>"dataprocessor-v2"}
Current user: jhanoun (id=4)
Rendered mailer/_issue.text.erb (1.0ms)
Rendered mailer/issue_add.text.erb within layouts/mailer (3.0ms)
Rendered mailer/_issue.html.erb (5.0ms)
Rendered mailer/issue_add.html.erb within layouts/mailer (7.0ms)
Completed 500 Internal Server Error in 3185ms

NoMethodError (undefined method `error' for :smtp:Symbol):
app/models/mailer.rb:432:in `deliver_mail'
app/models/issue_observer.rb:20:in `after_create'
app/models/issue.rb:159:in `create_or_update'
app/controllers/issues_controller.rb:141:in `create'

=========================================================

FYI, I received the mail even if I see NoMethodError

Config : Win 7 Pro / 64 bits / MySQL 5.5 64bits
Environment:
Redmine version 2.3.0.stable
Ruby version 1.9.3 (i386-mingw32)
Rails version 3.2.13
Environment production
Database adapter Mysql2
Redmine plugins:
no plugin installed

Thanks


Related issues

Duplicates Redmine - Defect #5703: On SMTP failure, an internal error occurs and all changes... Closed 2010-06-17

History

#1 Updated by Toshi MARUYAMA over 6 years ago

  • Category changed from Issues to Email notifications

#2 Updated by Jeremy Hanoun over 6 years ago

Hi Toshi,

Why did you change the category ? I can't create issues / tasks, do you really think that it should lands on 'Email notifications' category ? The subject is : 'Unable to raise new issue'

Thanks

#3 Updated by Toshi MARUYAMA over 6 years ago

Jeremy Hanoun wrote:

Hi Toshi,

Why did you change the category ? I can't create issues / tasks, do you really think that it should lands on 'Email notifications' category ? The subject is : 'Unable to raise new issue'

Thanks

Log says "NoMethodError (undefined method `error' for :smtp:Symbol):".

#4 Updated by Jeremy Hanoun over 6 years ago

Hi Toshi,

Ok, I see your point. The thing is that my view of the process of raising a new task should be like that :
Create the task/issue => Send notification

It seems that currently depending on my email notification settings, the notification is sent before effectively creating the task which then prevent me from creating task / issue when it fails.

So there may be two different problems : 1/ process design 2/ email notification. It's just a guess because I don't have much time right now to look at the code, correct me if I'm wrong.

BTW, do you have any work around in the mean time ?

Thanks

#5 Updated by Toshi MARUYAMA over 2 years ago

  • Priority changed from Urgent to Normal

#6 Updated by Go MAEDA over 2 years ago

  • Related to Defect #5703: On SMTP failure, an internal error occurs and all changes to an issue are lost added

#7 Updated by Marius BALTEANU 10 months ago

  • Related to deleted (Defect #5703: On SMTP failure, an internal error occurs and all changes to an issue are lost)

#8 Updated by Marius BALTEANU 10 months ago

  • Duplicates Defect #5703: On SMTP failure, an internal error occurs and all changes to an issue are lost added

#9 Updated by Marius BALTEANU 10 months ago

  • Status changed from New to Closed
  • Resolution set to Duplicate

Most probably, is the same issue from the related issue which was fixed in the upcoming Redmine 4.0.0.

Please see #26791 and #5703 for more details.

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