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Defect #19443

closed

Email notification sent when assignee changes (if assignee was a group) even if 'Assignee updated' option on the Email notifications tab is unchecked

Added by Deoren Moor about 9 years ago. Updated about 9 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email notifications
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:
2.6.3

Description

The changes applied to resolve #19197 (r14049) apparently introduced a bug that results in email notifications sent even if the Email notification setting is configured to mute those notifications.

Here is our setup:

We have a project called "Unassigned" where all incoming issues are stored. They're assigned to a group for processing. A member of that group then takes those unassigned tickets and will reassign to the appropriate technician.

When we ran 2.6.1 with these Email notification settings:

[x] Issue added
[ ] Issue updated
    [x] Note added
    [ ] Status updated
    [ ] Assignee updated
    [ ] Priority updated
[x] News added
[x] Comment added to a news
[x] Document added
[x] File added
[x] Message added
[x] Wiki page added
[x] Wiki page updated

everyone in the group was notified of the new issue, but nothing past that, regardless of whether a Note was added to the issue when it was moved.

Now after the upgrade to 2.6.3 with the same Email notification settings the group is notified when the issue is reassigned. From what I can tell this only occurs if a comment is added.

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 #1

Updated by Federico Di Dio about 9 years ago

From what I can see, the old behaviour was result of a bug (#19197). The group receives notifications if a comment is added because you checked "Note added" in the configuration and this looks like the intended behaviour to me.

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 #2

Updated by Deoren Moor about 9 years ago

  • Status changed from New to Resolved

Federico Di Dio wrote:

From what I can see, the old behaviour was result of a bug (#19197). The group receives notifications if a comment is added because you checked "Note added" in the configuration and this looks like the intended behaviour to me.

I went back and did some further testing and can confirm that changing the Assignee for both groups and individual users (with a comment) results in an email notification.

Closing request.

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 #3

Updated by Toshi MARUYAMA about 9 years ago

  • Status changed from Resolved to Closed
  • Resolution set to Invalid

Thank you for your feedback.

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