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Defect #19923

closed

Not all Imap mails get received correctly

Added by Hadi Makhlouf almost 9 years ago. Updated almost 9 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:

Description

I am using redmine with receiving email to an inbox.
When I send email to my helpdesk for redmine, the one coming from example hotmail, gmail (web), and so on all works fine.
If I send from my Iphone or from my mail client (Lotus notes example) or IOS mail client or other clients, the email comes in but no attachements and I can't see owner-email.
No errors reports on rake.
If I check my helpdesk account I see that the ones that doesn't come in to redmine with attachment goes into mailbox failure, the ones coming from hotmail and gmail (web) all goes in correctly to accept box.

System Ubuntu 14.04 64bits
Environment:
Redmine version 2.6.3.stable
Ruby version 1.9.3-p484 (2013-11-22) [x86_64-linux]
Rails version 3.2.21
Environment production
Database adapter Mysql2
SCM:
Subversion 1.8.8
Git 1.9.1
Filesystem
Redmine plugins:
clipboard_image_paste 1.10
redmine_add_to_calendar 0.0.2
redmine_checklists 3.1.1
redmine_contacts 3.4.5
redmine_email_fetcher 0.3.1
redmine_email_images 0.1.1
redmine_helpdesk 0.0.12
redmine_ics_export 3.0.1.dev
redmine_idonethis 0.1
redmine_nu_mobile_viewer 1.1.0
redmine_silencer 0.4.0
redmine_tweaks 0.5.1
sidebar 0.1.2


Files

no-attachement.png (42.4 KB) no-attachement.png no-attachement or owner email. Hadi Makhlouf, 2015-05-22 14:33
working_websend_.png (75.2 KB) working_websend_.png working receiving email Hadi Makhlouf, 2015-05-22 14:45
mail-inbox-redmine-failure.png (437 KB) mail-inbox-redmine-failure.png Hadi Makhlouf, 2015-05-22 15:19
domino-post.eml (5.93 KB) domino-post.eml domino-post eml Hadi Makhlouf, 2015-05-22 15:42
domino-test.diff (16.4 KB) domino-test.diff Toshi MARUYAMA, 2015-05-22 16:38
mail-from-iphone.txt (63.8 KB) mail-from-iphone.txt send from iphone-not ok Hadi Makhlouf, 2015-05-23 12:15
mail-from-ios-working.txt (63.8 KB) mail-from-ios-working.txt working correct Hadi Makhlouf, 2015-05-23 12:22
Actions #1

Updated by Toshi MARUYAMA almost 9 years ago

  • Status changed from New to Needs feedback

Please attach sample mail.

Actions #2

Updated by Hadi Makhlouf almost 9 years ago

can you elaborate?
How do you want it ?from sent box?

Actions #5

Updated by Hadi Makhlouf almost 9 years ago

sorry for my ignorance but what can I do with the link above?
best regards

Actions #6

Updated by Toshi MARUYAMA almost 9 years ago

Please attach sample *.eml.

Actions #7

Updated by Hadi Makhlouf almost 9 years ago

Thanks I got it now! was a bit tiered!
I clean it a bit from private info!
Best regards

Actions #8

Updated by Toshi MARUYAMA almost 9 years ago

Your mail is broken.

Content-Type: image/jpeg;
name=image1.JPG;
x-apple-part-url=AAB8284F-5AE8-494F-8F19-38A0590D223A
Content-Disposition: inline;
filename=image1.JPG
Content-Transfer-Encoding: base64

should be

Content-Type: image/jpeg;
  name=image1.JPG;
  x-apple-part-url=AAB8284F-5AE8-494F-8F19-38A0590D223A
Content-Disposition: inline;
  filename=image1.JPG
Content-Transfer-Encoding: base64

Actions #9

Updated by Hadi Makhlouf almost 9 years ago

Hi Toshi
if you mean the size it is because I reduce the email attachment by removing a huge jung of of text...
else I can't see the difference other then there are no tabs...

Actions #10

Updated by Toshi MARUYAMA almost 9 years ago

Header (e.g. Content-Type) should be at beginning of line.
Break-word (e.g. name=image1.JPG;) should be indent.

I think your MTA breaks your mail.

X-Spam-Checker-Version: SpamAssassin 3.3.2 (2011-06-06)
X-SA-Exim-Version: 4.2.1 (built Wed, 25 Jun 2008 17:20:07 +0000)

Too old.

Actions #11

Updated by Hadi Makhlouf almost 9 years ago

Hi if it is the spam filter is it not supposed to do the same problem for all emails?

Actions #13

Updated by Hadi Makhlouf almost 9 years ago

This email get received correctly in redmine.

Actions #14

Updated by Toshi MARUYAMA almost 9 years ago

  • Status changed from Needs feedback to Closed
  • Resolution set to Invalid

Redmine uses mail gem.
We cannot do anything.
Please ask mail gem team.
https://github.com/mikel/mail

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