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Defect #23939

closed

Watchers not recieving e-mail notifications

Added by Falcon Wood over 7 years ago. Updated over 7 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:
3.3.0

Description

I have a question for you. Our Redmine install is set up as follows. LDAP for authentication with E-mail from users coming from AD. We have IMAP and SMTP set up and working, and groups of users assigned to each project, in the project, you can create a new ticket, and submit it to the group in some way. The Watchers List indicates who's in each group, and you can select group members. On occasion we select watchers that are registered users but not in the group.

Shown here is a watchers list where we have a couple of members, these selected watchers all receive e-mails.

When we update tickets these watchers are not receiving e-mail notifications, but members of the project or group do receive email notifications. We have the default for all accounts for email's as "Only for things I watch or am involved in". I can replicate this by adding these users to the new issue, "search for watchers to add", or even after adding them using the edit function.

Settings page selected for Email notifications

Here is our default preferences:

is this behavior intended or?

Thanks!

Files

Download all files
WatchersList.png (36.5 KB) WatchersList.png Falcon Wood, 2016-09-26 21:43
EmailNotifications.png (72.9 KB) EmailNotifications.png Falcon Wood, 2016-09-26 21:45
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 #1

Updated by Toshi MARUYAMA over 7 years ago

  • Description updated (diff)
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 #2

Updated by Toshi MARUYAMA over 7 years ago

  • Status changed from New to Needs feedback

Please check issue visibility.
Test covers some cases.
source:tags/3.3.0/test/unit/mailer_test.rb#L315

And see submissions.

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 #3

Updated by Falcon Wood over 7 years ago

Thanks for the reply.

I am not sure what you mean by "Please check the issue visibility." or quite sure what to do with mailer_test source tag?

I am not really a 'ruby developer' but I can provide the following:

root@74359e6cda5c:/home/redmine/redmine/bin# ./about

Environment:
Redmine version 3.3.0.stable
Ruby version 2.1.9-p490 (2016-03-30) [x86_64-linux-gnu]
Rails version 4.2.6
Environment production
Database adapter PostgreSQL
SCM:
Subversion 1.8.8
Darcs 2.8.4
Mercurial 2.8.2
Cvs 1.12.13
Bazaar 2.7.0
Git 2.9.2
Filesystem
Redmine plugins:
redmine_extended_watchers 1.0.5
root@74359e6cda5c:/home/redmine/redmine/bin#

The plugin "redmine_extend_watchers" fixed our issue. messages are now sent out to watchers who are users, that are not members of the marked-public project.

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 #4

Updated by Toshi MARUYAMA over 7 years ago

  • Status changed from Needs feedback to Closed
  • Resolution set to Invalid

Please reopen if you can reproduce on vanilla Redmine without plugins.

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