Allow additional workflow transitions for author and assignee
|Category:||Permissions and roles|
It would be great to have special line in worflow config, named "Tickets created by me" or so...
This should be added to bottom of table, and marked as special row (italic?).
This functionality will allow, for example, closing tickets by roles AND override behaviour for "tickets created by me".
By default, our programmers cannot close tickets, they can only set state to Resolved and only Project Managers can Close tickets.
With this new functionaly, we can allow developers to close only tickets created by themself.
What others think?
#2 Updated by Jean-Philippe Lang over 4 years ago
We could do the same for when the user is the assignee of the ticket as well.
Thus, there would be 3 tables:
- default transitions allowed
- additional transitions allowed when the user is the author
- additional transitions allowed when the user is the assignee
Maybe we can only display the existing table by default and have some sort of 'advanced setup' to display these extra configuration tables.
What do you think?