Implement workflow for issues.
It would be great if you could implement some kind of work flow feature for issues.
e.g. Create an issue and give is a work flow type (or none at all).
the issue will then be created with a work flow if assigned.
work flows could be complex decision trees with many loops but just a simple
a: phone customer and discuss issue
b: identify fault
c: fix fault
d: test fault
e: verify fault is fixed with customer (Yes go to f: no go to b:)
f: release changes
g: close issue.
It should be to hard to build up a reasonable do task, select option of outcome, option of outcome decides next task work flow that could be build up of task modules so you could easily create just about any work flow you wanted.