Feature #5215

Automatically notify project managers for unassigned tickets

Added by Robert Schneider over 7 years ago. Updated over 1 year ago.

Status:NewStart date:2010-03-30
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email notifications
Target version:-
Resolution:

Description

If a user is 'manager' of a project could he or she get a mail notification if a ticket was created that is not assigned to anyone? There could be a role setting 'Get notification for unassigned tickets'.

I know a user can set the notification by him/her self in the user settings. However, since we create and close many projects it is possible that this gets forgotten. And I'd like to make sure that someone will get an notification. Currently, if the user setting is not present, a manager has to check periodically if new unassigned tickets were created.

Atom-Feed is also an alternative, but it is not that convenient as mails.

History

#1 Updated by Markus Korber about 7 years ago

+1

#2 Updated by Jan Wedekind about 7 years ago

Hm... I like the idea, but I wonder how that should be done. There is no Default "Project Manager" role - so who would get that email?

Why not set the notification settings to "For any event on my projects"?

Which brings me to the real request I would have: let the admin set the notification settings for the users.

#3 Updated by Robert Schneider about 7 years ago

There is no Default "Project Manager" role - so who would get that email?

I have thought this could be set in the role settings.

Why not set the notification settings to "For any event on my projects"?

This could be problematic since this would result in too many notifications. Of course, one could set filters in the email client...

Which brings me to the real request I would have: let the admin set the notification settings for the users.

In our case the admin is rarely needed, and only for configuring some base settings. I would prefer a role setting. I assume that every Redmine project will have a user with something like a 'project manager' role. And I think in each project (please take into account that projects may get created and closed often) someone should get unassigned tickets, and this should be the project manager but could also be someone else with the appropriate setting (e.g. 'First Level Support' role).

#4 Updated by Steve Kaye over 6 years ago

I like this idea and I found this issue when I was looking to see if anyone had raised a similar feature request that I was about to raise.

Our idea was to have the option for the users to sign up for notifications for unassigned issues in the My Account page. This would enable a manager to watch for unassigned issues on a project so that they can decide who to assign the issues to.

The reason why we don't want to sign up for all notifications is that there is a lot of activity on one of our projects so we get a lot of emails if we choose this option.

#5 Updated by Etienne Massip over 6 years ago

  • Category set to Email notifications

#6 Updated by Stanislav Židek almost 5 years ago

I would be also glad to have this feature - is it going to be implemented?

#7 Updated by Terence Mill almost 5 years ago

+1

#8 Updated by Craig Rodrigues almost 4 years ago

I had a similar question here: More flexible reminder e-mails than reminder.rake? , and ended up
writing my own, because none of the existing plugins did exactly what I needed.

#9 Updated by Gary Pinkham over 3 years ago

BTW.. does this solve this for folks? (I'm going to try it out and will report back) https://github.com/jrupesh/event_notifications

#10 Updated by Sebastian Paluch over 1 year ago

+1
role based notification settings should be introduced for this.

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