Redmine

Hi there,

We would like to imlement some kind of Custommer Support via Redmine (I hope we can now develop some plugin inhouse). Anyway, this is basic functionality idea:

• Autmatic creaon of ticket - this will be done from webform via email ticket creation or by REST API
• So we have ticket and we can work as usuall.
• We'll add custom field like "Customer email" - this will be used for replying
• What we need is to add some way to send asnwers to our cliens. My basic idea is to create simillar input like Notes - when updating. There will be two long texts: Notes - work as usuall, for internal redmine "chat", and Client answer - when filled, it will send an answer to client.

Is this possible or it should be developed completely as plugin?

Thanks for reactions
maxim