Redmine

I've just re-checked and this task never sent notifications for closed issues.
Are you sure that the status of these issues is marked as closed?

Hi Jean

Thank you for the response. Yes, we are getting email reminders for closed and even deleted issues.
Yes the status of the issues are marked as closed.

Gui

Could you post you app/models/mailer.rb file, please ?

Looks fine :|

Could you please try to run the rake command without the days=7 argument (default value is 7, btw) ?

Guess that won't change anything, though.

Is every closed issue (with due date within the 7 days) sent ?

Okay I have removed to the @days=7 from the command in the script.
Cannot run the script now. Cron job will run it tonight. Will see if email reminders are still sent for closed issues.

No, the email reminders are not sent for all closed issues. Sent for almost all closed issues, but not for some. I cannot identify the pattern.

Etienne Massip wrote:

Looks fine :|

Could you please try to run the rake command without the days=7 argument (default value is 7, btw) ?

Guess that won't change anything, though.

Is every closed issue (with due date within the 7 days) sent ?

Any news ?

What's your plugin list ?

We receive E-Mail reminders for closed tickets, too. I actually don't know how the emails are triggered. I did not add a cronjob for that. The only cronjob that runs is:

*/5 * * * * wget -O - "http://127.0.0.1/helpdesk_mailer/get_mail?key=secret" 

The ticket was closed on 10.11.2015.
The due date is 10.11.2015.
The email notification is sent every day (today is 13.11.2015)

My colleague receives mails with this parameters:

The ticket was closed on 04.11.2015
The due date is 04.11.2015
The email notification is sent every day (today is 13.11.2015)

We migrated on 04.11.2015 redmine from 2.3.3.stable to 3.1.1.stable
Issues that were closed before migration do not send notifications. According to /issue_statuses the status "Closed" is marked as "Issue closed".

Redmine info:

Environment:
  Redmine version                3.1.1.stable
  Ruby version                   2.1.5-p273 (2014-11-13) [x86_64-linux-gnu]
  Rails version                  4.2.4
  Environment                    production
  Database adapter               Mysql2
SCM:
  Subversion                     1.8.10
  Git                            2.1.4
  Filesystem                     
Redmine plugins:
  redmine_contacts               4.0.3
  redmine_contacts_helpdesk      3.0.1

Simeon Felis wrote:

We receive E-Mail reminders for closed tickets, too.

FTR: #21227.