https://www.redmine.org/https://www.redmine.org/favicon.ico?16793021292011-04-11T19:44:52ZRedmineRedmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=278052011-04-11T19:44:52ZJean-Philippe Langjp_lang@yahoo.fr
<ul></ul><p>I've just re-checked and this task never sent notifications for closed issues.<br />Are you sure that the status of these issues is marked as closed?</p> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=278662011-04-13T14:32:47ZCM Gui
<ul></ul><p>Hi Jean</p>
<p>Thank you for the response. Yes, we are getting email reminders for closed and even deleted issues.<br />Yes the status of the issues are marked as closed.</p>
<p>Gui</p> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=278782011-04-14T07:39:59ZEtienne Massip
<ul><li><strong>Category</strong> set to <i>Email notifications</i></li><li><strong>Affected version (unused)</strong> set to <i>1.1.2</i></li><li><strong>Affected version</strong> set to <i>1.1.2</i></li></ul><p>How are you running the reminder task ?</p> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=279082011-04-14T14:20:00ZCM Gui
<ul><li><strong>File</strong> <a href="/attachments/5811">statuses1.jpg</a> <a class="icon-only icon-download" title="Download" href="/attachments/download/5811/statuses1.jpg">statuses1.jpg</a> added</li></ul><p>Etienne Massip wrote:</p>
<blockquote>
<p>How are you running the reminder task ?</p>
</blockquote>
<p>Thank you for the response.</p>
<p>Via a cron job</p>
<p>#!/bin/sh<br />cd /usr/local/www/redmine<br />/usr/local/bin/rake redmine:send_reminders days=7 RAILS_ENV="production"</p>
<hr />
<p>attached is our issue statuses</p> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=279122011-04-14T15:03:20ZEtienne Massip
<ul></ul><p>Could you post you <code>app/models/mailer.rb</code> file, please ?</p> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=279182011-04-14T16:35:36ZCM Gui
<ul><li><strong>File</strong> <a href="/attachments/5812">mailer.rb</a> <a class="icon-only icon-download" title="Download" href="/attachments/download/5812/mailer.rb">mailer.rb</a> added</li></ul><p>Attached is our mailer.rb file.</p>
<p>Thank you Etienne for looking into this.</p>
<p>Etienne Massip wrote:</p>
<blockquote>
<p>Could you post you <code>app/models/mailer.rb</code> file, please ?</p>
</blockquote> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=279202011-04-14T16:59:55ZEtienne Massip
<ul></ul><p>Looks fine :|</p>
<p>Could you please try to run the <code>rake</code> command without the <code>days=7</code> argument (default value is 7, btw) ?</p>
<p>Guess that won't change anything, though.</p>
<p>Is <strong>every</strong> closed issue (with due date within the 7 days) sent ?</p> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=279232011-04-14T18:29:06ZCM Gui
<ul></ul><p>Okay I have removed to the @days=7 from the command in the script.<br />Cannot run the script now. Cron job will run it tonight. Will see if email reminders are still sent for closed issues.</p>
<p>No, the email reminders are not sent for all closed issues. Sent for almost all closed issues, but not for some. I cannot identify the pattern.</p>
<p>Etienne Massip wrote:</p>
<blockquote>
<p>Looks fine :|</p>
<p>Could you please try to run the <code>rake</code> command without the <code>days=7</code> argument (default value is 7, btw) ?</p>
<p>Guess that won't change anything, though.</p>
<p>Is <strong>every</strong> closed issue (with due date within the 7 days) sent ?</p>
</blockquote> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=283052011-04-26T11:39:22ZEtienne Massip
<ul></ul><p>Any news ?</p>
<p>What's your plugin list ?</p> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=342382011-11-28T05:12:43ZMischa The Evil
<ul><li><strong>Status</strong> changed from <i>New</i> to <i>Closed</i></li><li><strong>Resolution</strong> set to <i>No feedback</i></li></ul> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=672832015-11-13T09:51:31ZAnonymous
<ul></ul><p>We receive E-Mail reminders for closed tickets, too. I actually don't know how the emails are triggered. I did not add a cronjob for that. The only cronjob that runs is:</p>
<pre>
*/5 * * * * wget -O - "http://127.0.0.1/helpdesk_mailer/get_mail?key=secret"
</pre>
<p>The ticket was closed on 10.11.2015.<br />The due date is 10.11.2015.<br />The email notification is sent every day (today is 13.11.2015)</p>
<p>My colleague receives mails with this parameters:</p>
<p>The ticket was closed on 04.11.2015<br />The due date is 04.11.2015<br />The email notification is sent every day (today is 13.11.2015)</p>
<p>We migrated on 04.11.2015 redmine from 2.3.3.stable to 3.1.1.stable<br />Issues that were closed before migration do not send notifications. According to /issue_statuses the status "Closed" is marked as "Issue closed".</p>
<p>Redmine info:</p>
<pre>
Environment:
Redmine version 3.1.1.stable
Ruby version 2.1.5-p273 (2014-11-13) [x86_64-linux-gnu]
Rails version 4.2.4
Environment production
Database adapter Mysql2
SCM:
Subversion 1.8.10
Git 2.1.4
Filesystem
Redmine plugins:
redmine_contacts 4.0.3
redmine_contacts_helpdesk 3.0.1
</pre> Redmine - Defect #8108: Email reminders sent for closed issueshttps://www.redmine.org/issues/8108?journal_id=678672015-12-13T04:32:23ZToshi MARUYAMA
<ul></ul><p>Simeon Felis wrote:</p>
<blockquote>
<p>We receive E-Mail reminders for closed tickets, too.</p>
</blockquote>
<p>FTR: <a class="issue tracker-1 status-5 priority-4 priority-default closed" title="Defect: Email reminders sent for closed issues (Closed)" href="https://www.redmine.org/issues/21227">#21227</a>.</p>