Helpdesk - Redmine Plugins
https://www.redmine.org/
2024-02-07T12:03:16Z
Redmine
Redmine
4.2.2
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2024-02-07T12:03:16Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Dropped Redmine 3 support</li>
<li>Added Cc and Bcc fields for new ticket creation</li>
<li>Added Hungarian translation (Krisztian Engi)</li>
<li>Added sorting for tickets fields on issue list</li>
<li>Fixed API for /helpdesk_tickets with params</li>
<li>Fixed HTML email parsing</li>
<li>Fixed assigned_to keyword for groups</li>
<li>Fixed token generation for public tickets and votes</li>
<li>Fixed status change on reply</li>
<li>Fixed Helpdesk widget</li>
<li>Fixed security issue with canned response edit</li>
<li>Fixed Czech locale encoding for office365</li>
<li>Fixed canned response select bug</li>
<li>Fixed read mark bug</li>
<li>Fixed skiping big attachments</li>
<li>Fixed service mail errors</li>
<li>Fixed tags actions for email rules</li>
</ul>
4.2.1
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2023-01-16T13:00:26Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added bulk replies send from issue context menu</li>
<li>Added patch for shared mailbox support office365 oauth2 (Samuel Melrose)</li>
<li>Added inline image parcing for MS Office, Gmail clients </li>
<li>Added hidden setting "HTML body prefer" </li>
<li>Added nested OAuth folders</li>
<li>Added ticket project condition for Message-Id filter</li>
<li>Added hidden setting for HTML body parcing</li>
<li>Added hiding Outlook option if required settings are missed</li>
<li>Fixed first letter missing</li>
<li>Fixed empty data for OAuth fields</li>
<li>Spanish locale updated (Juan José Taguas Navarro)</li>
</ul>
4.1.13
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2022-04-21T06:46:29Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Fixed issue subject escape bug</li>
<li>Added target version action</li>
<li>Added BCC/CC for initial message</li>
<li>Added Danish locale</li>
<li>Fixed empty ticket error</li>
<li>Fixed contact tags removing error</li>
<li>Fixed SCP for widget</li>
<li>Fixed CF override</li>
<li>Fixed POP3 email removing for unprocessed letter</li>
<li>Fixed case-insensitive bug</li>
<li>Fixed rules autoloading</li>
<li>Fixed widget position</li>
<li>Fixed constants loading errors</li>
<li>Fixed cc-addresses selector bug</li>
<li>Skipped emails with duplicated Message-Id</li>
<li>Redmine 5 compatibility</li>
</ul>
4.1.12
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2021-05-20T13:11:45Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Redmine 4.2 compatibility </li>
<li>Added STARTTLS option </li>
<li>Added Tickets to Contact API</li>
<li>Added skip certificate varification for STMP settings</li>
<li>Added Outlook compatible reply-to format</li>
<li>Fixed auto answer to_address bug for multiaddress contact</li>
<li>Fixed send by default error</li>
<li>Updated BR locale</li>
</ul>
4.1.11
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2020-11-04T14:21:46Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added send_as to REST API</li>
<li>Added list and enumeration custom fields to a widget</li>
<li>German translation update</li>
<li>Disabled deal and contact custom fields for a widget</li>
<li>Hide canned responses for not tickets</li>
<li>Fixed zero ticket lifetime bug</li>
<li>Fixed bug with multiple send note</li>
<li>Fixed email case insensitive bug</li>
<li>Fixed my page display bug</li>
<li>Fixed Helpdesk rules reordering bug</li>
<li>Fixed tags action apply bug</li>
<li>Fixed multiproject bug on ticket create via API</li>
<li>Fixed blank contact error</li>
</ul>
4.1.10
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2020-08-17T08:13:03Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Autoclose tickets for subprojects</li>
<li>Added new condition options for Helpdesk rules</li>
<li>Fixed undefined error</li>
<li>Fixed anonymous visibility bug</li>
<li>Fixed initial install error bug</li>
</ul>
4.1.9
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2020-07-20T08:29:48Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added Helpdesk conversation tab </li>
<li>Added issue category to widget</li>
<li>Multi level html email parsing fixes</li>
<li>German locale updates</li>
<li>Russian locale updates</li>
<li>Taiwanese Mandarin locale updates</li>
<li>Chinese locale updates</li>
<li>Fixed issue layout bugs</li>
<li>Fixed wrong address bug</li>
<li>Fixed inline image bug</li>
<li>Fixed stop handle rule</li>
<li>Fixed first rule bug</li>
<li>Fixed new email in ticket reply bug</li>
</ul>
4.1.8
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2020-04-06T07:49:52Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Journal message helpdesk details moved to the top</li>
<li>Added text/calendar mine type support</li>
<li>Fixed one line message bug</li>
</ul>
4.1.7
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2020-03-19T12:58:52Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added setting for read message pixel</li>
<li>Disabled adding CC emails to contacts</li>
<li>Fixed CC field filling bug</li>
<li>Fixed private notes access in ticket.history macro</li>
<li>Fixed mine type bug </li>
<li>Fixed send to checkbox apply for collision issues </li>
<li>Fixed mail fetcher error</li>
<li>Fixed assignee typo bug</li>
</ul>
4.1.6
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2020-01-31T10:35:16Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added stop action </li>
<li>Added tickets API</li>
<li>Added tracker action</li>
<li>Redmine 4.1 compatibility fixes</li>
<li>HTML part parsing improvements</li>
<li>Optimization helpdesk reports</li>
<li>Fixed gravatar bug</li>
<li>Fixed widget bug</li>
<li>Fixed send initial message bug</li>
<li>Fixed private_instance_methods method bug</li>
</ul>
4.1.5
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2019-10-25T14:03:26Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Fixed manual ticket creation bug</li>
</ul>
4.1.4
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2019-10-23T13:30:00Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>New canned responses button</li>
<li>Added Due date set rules action</li>
<li>Redmine 4.0.5 compatibility fixes</li>
<li>Fixed ticket delete url bug</li>
<li>Fixed select2 format</li>
<li>Fixed contact right-click create error</li>
<li>Fixed send_note checklist bug</li>
</ul>
4.1.3
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2019-08-19T13:47:10Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added assignee load balance rule</li>
<li>Fixed gmail connection bug</li>
<li>Fixed responsible bug</li>
<li>Fixed people light version bug</li>
<li>Fixed helpdesk forms bug</li>
<li>Fixed empty to-address bug</li>
<li>Fixed Russian locale mistake</li>
</ul>
4.1.2
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2019-07-02T04:48:37Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Fixed infinity loading bug</li>
</ul>
4.1.1
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2019-06-18T10:21:31Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Allow mail processing rules to target private projects</li>
<li>Added hide read mark option</li>
<li>Attachments for canned responses</li>
<li>New API for helpdesk tickets</li>
<li>Added None authentication method for SMTP settings</li>
</ul>
4.1.0
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2019-05-23T12:25:49Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>New styles for Send note and New ticket</li>
<li>Added group into Rules assignee</li>
<li>Multiple email address selection for Helpdesk contacts, To, CC and BCC fields</li>
<li>Email Rules issue's history records</li>
<li>Viewed mark for sent emails</li>
<li>New subject handling rules AND and OR</li>
<li>Filter contacts with email address</li>
<li>Fixed assigned_to bug</li>
<li>Fixed email parsing method</li>
<li>Fixed auth error response bug</li>
<li>Added autoclose message</li>
<li>Czech locale (Petr Stefan)</li>
</ul>
4.0.2
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2019-02-13T07:15:18Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added new api /helpdesk_tickets/.xml</li>
<li>Added attachmehts for add_note API</li>
<li>Fixed auto answer duplication</li>
</ul>
4.0.1
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2019-01-30T16:27:48Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Fixed Russian translation</li>
<li>Fixed auto answer sending bug</li>
<li>Mail rules form fixes</li>
<li>Fixed helpdesk ticket field csv/pdf export</li>
</ul>
4.0.0
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2018-11-21T19:51:33Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added workflow smart automation rules </li>
<li>Refactoring of mail handling classes</li>
<li>Fixed emoji cutting for MySQL</li>
<li>Fixed bug with contact card async loading</li>
<li>Fixed status changing with email_note API request </li>
<li>Fixed email references parsing</li>
<li>Fixed context menu icons</li>
</ul>
3.0.10
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2018-09-17T13:21:15Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added Customer satisfaction report</li>
<li>Added Privacy policy checkbox for Widget</li>
<li>Redmine 4 support</li>
<li>Added sidebar async contact loading</li>
<li>Added allow override for receive rake task</li>
<li>Added permission check for Reports menu</li>
<li>Added References header field handling</li>
<li>Widget UI bug fixes</li>
<li>Added field Tickets count to contacts list</li>
<li>Replaced tagit with select2</li>
<li>Changed author searching logic for widget ticket</li>
<li>Fixed ticket column for export from issues table</li>
<li>Fixed emails with inline image only</li>
<li>Fixed ticket autoclose bug</li>
<li>Fixed Time to reaction calculation bug</li>
<li>Fixed Number of tickets filter for contacts</li>
<li>Fixed handling tickets without description</li>
<li>Fixed subject encoding bug</li>
<li>Fixed ticket creating from contact context menu</li>
<li>Catalan translation (Luis Blasco)</li>
<li>Spanish locale update (Luis Blasco)</li>
</ul>
3.0.9
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2017-08-17T15:02:00Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added Reply button</li>
<li>New public ticket stytes </li>
<li>Custom fields hidded for public tickets </li>
<li>Junk mail link hidden</li>
<li>Fixed settings saving bug</li>
<li>Fixed my page context menu bug</li>
<li>Fixed email emoji problem</li>
</ul>
3.0.8
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2017-07-07T11:06:41Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Autoclose tickets setting</li>
<li>Added CC field edit on the contact card</li>
<li>Added translation option for attachments in widget </li>
<li>Apply macros for initial message send</li>
<li>Fixed ignored attachment bug</li>
<li>Redmine 3.4 support fixes</li>
<li>Changed filters for select2</li>
<li>Always send CC if present</li>
<li>Reports fixes</li>
</ul>
3.0.7
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2017-02-24T12:08:49Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Canned responses visibility fixes</li>
<li>Fixed bug with customer response</li>
<li>Reports fixes</li>
<li>Fixed win1251 subject encoding</li>
<li>Fixed widget styles param</li>
</ul>
3.0.6
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2017-02-24T12:08:24Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Added From address macro to use agent name</li>
<li>Fixed bug with Widget API avatar</li>
<li>Fixed bug with single attachment part emails</li>
<li>Fixed {{send_file()}} macro</li>
</ul>
3.0.5
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2016-11-20T23:48:24Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>[NEW] "Busiest time of a day" report</li>
<li>[NEW] User avatar Widget API</li>
<li>Predefined fields hidden from Widget</li>
<li>Email dropbox for tickets <a class="email" href="mailto:admin+1234@redmine.app.com">admin+1234@redmine.app.com</a></li>
<li>Canned responses tab in global settings</li>
<li>Cleanup Helpdesk project settings</li>
<li>Send notifications for tickets created using Widget</li>
<li>Widget API fixes</li>
</ul>
3.0.4
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2016-09-01T14:02:46Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>First response report</li>
<li>Email dropbox for redmine issues <a class="email" href="mailto:admin+123@redmine.com">admin+123@redmine.com</a></li>
<li>Helpdesk widget API (translation and )</li>
<li>Macro tag {%response.author.last_name%} (Alexey Dvoryanchikov)</li>
<li>Fixed destination for outgoing emails with CC list</li>
<li>Chinese translation (Zuofeng Zhang)</li>
</ul>
3.0.3
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2016-07-01T09:58:58Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>French translation update (Olivier Houdas)</li>
<li>Fixed tracker_id bug for Redmine 3.3</li>
</ul>
3.0.2
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2016-05-26T12:34:08Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Helpdesk widget</li>
<li>Assign tickets to contact assignee</li>
<li>Added allow_override option for redmine:email:helpdesk rake tasks</li>
<li>Activated TLS for outgoing mails</li>
<li>Show delivery errors on email sending</li>
<li>Previous ticket new styles</li>
<li>Banner plugin compatibility</li>
<li>CKEEditor and canned responses compatibility</li>
<li>Required fields ignoring on ticket creating</li>
<li>Redmine 3.2 UI compatibility</li>
<li>Portuguese (Brasil) translation update (Leandro Gehlen)</li>
<li>French translation update (Olivier Houdas)</li>
<li>Dutch translation (Philippe Schottey)</li>
<li>Fixed bug with manual emails receiving (Unable to determine @target_project)</li>
<li>Fixed bug with ticket status changing on public link response</li>
<li>Fixed but with reversed comments in public tickets</li>
<li>Fixed API bug with send_note</li>
<li>Fixed bug with showing global canned responses list</li>
<li>Fixed email's subject decoding bug</li>
<li>Fixed bug with wrong token for public tickets</li>
<li>Fixed bug customer company filter with connection variable</li>
</ul>
3.0.1
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2015-08-25T15:33:25Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Customer profile saving bug fixed</li>
<li>Fetching mail bug fixed</li>
</ul>
3.0.0
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2015-06-16T08:15:37Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Redmine 3 support</li>
<li>Turkish translation update (Adnan Topcu)</li>
</ul>
2.4.0
https://www.redmine.org/plugins/redmine_contacts_helpdesk#4.2.2
2015-04-01T17:09:02Z
Kirill Bezrukov (RedmineUP)
<ul>
<li>Satisfaction Ratings</li>
<li>Select first project tracker for "All" setting</li>
<li>Macro tag {%response.author.custom_field: Custom field name%}</li>
<li>French translation update (Olivier Houdas)</li>
<li>Swedish translation update (Khedron Wilk)</li>
<li>Ticket contact company time report grouping (Marcelo A. Fernandes)</li>
<li>Ignoring emails with "X-Auto-Response-Suppress: all" header</li>
<li>Ignoring attachments from Redmine global settings list</li>
<li>redirect_on_success param for create_ticket API method</li>
<li>fixes n+1 on issues list</li>
<li>New redmine_helpdesk.log for Helpdesk messages</li>
<li>Italian translation update (Nicola Mondinelli)</li>
</ul>