FAQ » History » Version 32

Thomas Lecavelier, 2008-09-16 11:16
Add FAQ entry: diff between docs and download

1 1 Jean-Philippe Lang
h1. Frequently Asked Questions
2 1 Jean-Philippe Lang
3 2 Jean-Philippe Lang
{{TOC}}
4 1 Jean-Philippe Lang
5 1 Jean-Philippe Lang
h2. Installing and Running Redmine
6 1 Jean-Philippe Lang
7 28 Thomas Lecavelier
h3. Does Redmine work with Rails 2.1.x?
8 28 Thomas Lecavelier
9 30 Jean-Philippe Lang
Redmine devel r1623 and above is compatible with Rails 2.1.
10 30 Jean-Philippe Lang
11 30 Jean-Philippe Lang
But Redmine 0.7.x releases are not. Please freeze your rails to 2.0.2 version:
12 28 Thomas Lecavelier
<pre>$ rake rails:freeze:edge TAG=rel_2-0-2</pre>
13 28 Thomas Lecavelier
14 18 Jean-Philippe Lang
h3. When I start the application, I get this error "in 'gem_original_require': no such file to load -- initializer (LoadError)"
15 10 Jean-Philippe Lang
16 10 Jean-Philippe Lang
Make sure "Ruby on Rails":http://rubyonrails.org/ is properly installed on your machine.
17 10 Jean-Philippe Lang
18 22 Jean-Philippe Lang
h3. When I start the application, I get this error message: "cannot connect to mysql: No such file or directory - /tmp/mysql.sock"
19 22 Jean-Philippe Lang
20 22 Jean-Philippe Lang
You have to specify the socket location in @config/database.yml@.
21 22 Jean-Philippe Lang
See http://dev.rubyonrails.org/ticket/200.
22 22 Jean-Philippe Lang
23 1 Jean-Philippe Lang
h3. The application seems to work fine but some pages (eg. login form) have no content.
24 1 Jean-Philippe Lang
25 23 Jean-Philippe Lang
You're running Rails 1.1.x but Redmine requires 1.2.6.
26 9 Jean-Philippe Lang
Upgrade Rails (if you're using gem package system, run the command @gem update@ as root/administrator).
27 3 Thomas Lecavelier
28 9 Jean-Philippe Lang
h3. The application freeze after a long time of inactivity.
29 3 Thomas Lecavelier
30 9 Jean-Philippe Lang
There's a bug in ruby/mysql adapter < 2.7.3 that leads to loose the database connection. Please update your adapter.
31 7 Jean-Philippe Lang
You can see thread at: http://rubyforge.org/forum/message.php?msg_id=25951.
32 1 Jean-Philippe Lang
33 18 Jean-Philippe Lang
h3. I upgraded Rails to 2.0, but Redmine doesn't work anymore!
34 17 Jean-Philippe Lang
35 18 Jean-Philippe Lang
Redmine 0.6.3 is Rails 2.0 compatible, but prior versions are not.
36 18 Jean-Philippe Lang
37 18 Jean-Philippe Lang
The best solution is to upgrade Redmine to the latest version. But if you really want to use Redmine 0.6.0 on a box running Rails 2.0, please freeze your Rails version for Redmine (it won't affect your other Rails applications) by typing this command from your Redmine directory:
38 15 Thomas Lecavelier
39 15 Thomas Lecavelier
  rake rails:freeze:edge TAG=rel_1-2-6
40 15 Thomas Lecavelier
41 15 Thomas Lecavelier
Don't forget to restart your server.
42 15 Thomas Lecavelier
43 7 Jean-Philippe Lang
h2. Issue tracking
44 7 Jean-Philippe Lang
45 7 Jean-Philippe Lang
h3. I've created a new issue status but I can't use it, it doesn't show up in the status drop-down list.
46 7 Jean-Philippe Lang
47 8 Jean-Philippe Lang
Once you've created a new issue status, you need to include it in the workflow.
48 7 Jean-Philippe Lang
49 13 Jean-Philippe Lang
Say you have created a status named 'In progress' and you want the developers to be able to change bugs from 'New' to 'In progress'.
50 7 Jean-Philippe Lang
Go to "Admin -> Issue tracking -> Workflow", select 'Bug' and 'Developer' then click edit.
51 1 Jean-Philippe Lang
You now see all the transitions allowed for developers on bugs. Check the 'New' -> 'In progress' checkbox and save.
52 13 Jean-Philippe Lang
53 13 Jean-Philippe Lang
See [[RedmineIssueTrackingSetup|Workflow setup]].
54 11 Thomas Lecavelier
55 20 Eric Davis
h3. How does "Related issues" work?
56 20 Eric Davis
57 20 Eric Davis
Using Issue #100 as the one you set the relationship and Issue #101 as the "related to"
58 20 Eric Davis
59 20 Eric Davis
* Related - Just adds a link to the other issue
60 24 Jean-Philippe Lang
* Duplicates - Links issues so that closing one, will close the other (e.g. closing #100 will close #101)
61 24 Jean-Philippe Lang
* Blocks - Indicates that an issue need to be completed before working on the next.
62 27 Thomas Lecavelier
* Precedes - Defines an "order", where issue #100 needs to be completed x days before #101 can be started on.
63 20 Eric Davis
64 12 Jean-Philippe Lang
h2. Repositories
65 12 Jean-Philippe Lang
66 12 Jean-Philippe Lang
h3. Commits don't show up in the activity until I click on 'Repository'
67 12 Jean-Philippe Lang
68 12 Jean-Philippe Lang
By default, Redmine fetches the new commits from the repository only when you browse it.
69 12 Jean-Philippe Lang
70 12 Jean-Philippe Lang
If you want the commits to be retrieved periodically by Redmine in the background for all your repositories, uncheck 'Autofetch commits' setting and add a cron that runs (with appropriate environment):
71 12 Jean-Philippe Lang
72 12 Jean-Philippe Lang
  ruby script/runner "Repository.fetch_changesets" -e production
73 12 Jean-Philippe Lang
74 19 Thomas Lecavelier
h3. I can't browse my svn repository through redmine
75 19 Thomas Lecavelier
76 25 Jean-Philippe Lang
Check the following:
77 25 Jean-Philippe Lang
* Make sure you're using a svn client and server >= 1.3. Redmine parse the -xml output from subversion, which is a svn 1.3 feature.
78 25 Jean-Philippe Lang
* Make sure that the web app is able to run the svn binary
79 25 Jean-Philippe Lang
80 25 Jean-Philippe Lang
If you're accessing the repository over HTTPS:
81 25 Jean-Philippe Lang
82 25 Jean-Philippe Lang
The initial import of a subversion repository over https requires that the ssl certificate fingerprint be manually validated and stored in a config-dir accessible by the user running the web server. It is recommended that a directory local to the redmine application root be provided, either as a default (./svn/.subversion) or as a provided parameter in the repository settings for subversion.
83 25 Jean-Philippe Lang
84 25 Jean-Philippe Lang
The work around for the certificate acceptance issue is to manually checkout anything from the svn server specifying the local config-dir and accepting the certificate +permanently+.
85 25 Jean-Philippe Lang
Example:
86 25 Jean-Philippe Lang
87 25 Jean-Philippe Lang
<pre>
88 25 Jean-Philippe Lang
$ svn --config-dir ./svn/.subversion co https://svn.mydomain.com/project/trunk delete-me
89 25 Jean-Philippe Lang
90 25 Jean-Philippe Lang
Error validating server certificate for 'https://svn.mydomain.com:443':
91 25 Jean-Philippe Lang
- The certificate is not issued by a trusted authority. Use the
92 25 Jean-Philippe Lang
fingerprint to validate the certificate manually!
93 25 Jean-Philippe Lang
- The certificate hostname does not match.
94 25 Jean-Philippe Lang
- The certificate has expired.
95 25 Jean-Philippe Lang
Certificate information:
96 25 Jean-Philippe Lang
- Hostname: svn.mydomain.com
97 25 Jean-Philippe Lang
- Valid: from Apr 8 12:00:00 2006 GMT until Sep 24 12:00:00 2010 GMT
98 25 Jean-Philippe Lang
- Issuer: mydomain.com, vrsource.org, Geneva, UN
99 25 Jean-Philippe Lang
- Fingerprint: 01:27:d9:6a:b8:db:63:f3:24:e3:41:c8:15:0a:f8:93:f6:7c:0f:11
100 25 Jean-Philippe Lang
(R)eject, accept (t)emporarily or accept (p)ermanently? p
101 25 Jean-Philippe Lang
</pre>
102 19 Thomas Lecavelier
103 26 Jean-Philippe Lang
h3. Repository statistics doesn't show up
104 26 Jean-Philippe Lang
105 26 Jean-Philippe Lang
There's a bug in rexml 3.1.7 provided with ruby 1.8.6.
106 26 Jean-Philippe Lang
In @ruby/1.8/rexml/document.rb@ (line 186), change: @if transitive@ to @if trans@ then restart the app.
107 26 Jean-Philippe Lang
108 26 Jean-Philippe Lang
See http://www.germane-software.com/projects/rexml/ticket/115 for details.
109 26 Jean-Philippe Lang
110 11 Thomas Lecavelier
h2. Performance
111 11 Thomas Lecavelier
112 14 Jean-Philippe Lang
h3. When I create a new issue, Redmine freeze during one minute.
113 11 Thomas Lecavelier
114 14 Jean-Philippe Lang
You have to configure email notification, or desactivate it. Please turn off *email notification* feature if you don't use it. In config/environment.rb replace the line
115 11 Thomas Lecavelier
116 11 Thomas Lecavelier
  config.action_mailer.perform_deliveries = true
117 11 Thomas Lecavelier
118 11 Thomas Lecavelier
to
119 11 Thomas Lecavelier
120 11 Thomas Lecavelier
  config.action_mailer.perform_deliveries = false
121 11 Thomas Lecavelier
122 11 Thomas Lecavelier
and restart redmine.
123 21 Jean-Philippe Lang
124 29 Thomas Lecavelier
h2. Miscellaneous
125 21 Jean-Philippe Lang
126 21 Jean-Philippe Lang
h3. All times are off by 1 hour after the daylight savings switched
127 21 Jean-Philippe Lang
128 31 Jean-Philippe Lang
Rails < 2.1 built-in time zone implementation doesn't handle DST. You have to install "TZInfo":http://tzinfo.rubyforge.org/.
129 21 Jean-Philippe Lang
To do so, run the following from your Redmine directory:
130 21 Jean-Philippe Lang
131 1 Jean-Philippe Lang
  ruby script/plugin install tzinfo_timezone
132 31 Jean-Philippe Lang
133 31 Jean-Philippe Lang
Do not install this plugin if you're using Rails 2.1.
134 32 Thomas Lecavelier
135 32 Thomas Lecavelier
h3. What difference between Documents and Download?
136 32 Thomas Lecavelier
137 32 Thomas Lecavelier
The "Documents" section is aimed to pusblish... documents as specification of the tracked project, or notice, or every documents that have not its place in a SCM.
138 32 Thomas Lecavelier
The "Download" section is aimed to publish... versions of the tracked project, as a bundle.