https://www.redmine.org/https://www.redmine.org/favicon.ico?16793021292009-11-18T20:46:24ZRedmineRedmine - Feature #2230: Issue creation via email from anyone without a Redmine account using an Inbox projecthttps://www.redmine.org/issues/2230?journal_id=121842009-11-18T20:46:24ZJean-Philippe Langjp_lang@yahoo.fr
<ul><li><strong>Target version</strong> set to <i>0.9.0</i></li></ul> Redmine - Feature #2230: Issue creation via email from anyone without a Redmine account using an Inbox projecthttps://www.redmine.org/issues/2230?journal_id=122572009-11-20T16:46:05ZKolja K.
<ul></ul><p>If you plan to put this issue in 0.9, it would be a really good idea to allow anonymous tickets with an email adress attached. This way, you are not forced to have every email to create an user only to know who has created the ticket. Kind of light users only with an email adress and unable to log in. Think of redirecting your <a class="email" href="mailto:webmaster@domain.com">webmaster@domain.com</a> into redmine... and btw: there is a <a href="/issues/3187">patch</a> to activate a permission called "view own issues" - perfect solution for inbox projects.</p> Redmine - Feature #2230: Issue creation via email from anyone without a Redmine account using an Inbox projecthttps://www.redmine.org/issues/2230?journal_id=122722009-11-21T12:34:09ZJean-Philippe Langjp_lang@yahoo.fr
<ul><li><strong>Target version</strong> deleted (<del><i>0.9.0</i></del>)</li></ul><p>Yes, this would be a really good idea. But time is missing for adding this in 0.9.</p> Redmine - Feature #2230: Issue creation via email from anyone without a Redmine account using an Inbox projecthttps://www.redmine.org/issues/2230?journal_id=122862009-11-22T13:16:15ZMischa The Evil
<ul><li><strong>Target version</strong> set to <i>0.9.0</i></li></ul><p>Jean-Philippe Lang wrote:</p>
<blockquote>
<ul>
<li><strong>Target version</strong> deleted (<del>0.9</del>)</li>
</ul>
<p>Yes, this would be a really good idea. But time is missing for adding this in 0.9.</p>
</blockquote>
<p>I've rebound this issue to version <a class="version" href="https://www.redmine.org/versions/6">0.9.0</a> since the ability to accept incoming emails from unknown users is actually implemented in <a class="changeset" title="Ability to accept incoming emails from unknown users (#2230, #3003). An option lets you specify ..." href="https://www.redmine.org/projects/redmine/repository/svn/revisions/2789">r2789</a> which will be included with/in <a class="version" href="https://www.redmine.org/versions/6">0.9.0</a>. This way it also reaches the changelog of <a class="version" href="https://www.redmine.org/versions/6">0.9.0</a> when you close this issue.</p>
<p>I'll copy Kolja's message and your response to issue <a class="issue tracker-2 status-1 priority-4 priority-default" title="Feature: Better handling of unknown and aliased email addresses when submitting issue via email (New)" href="https://www.redmine.org/issues/3003">#3003</a> which I've also marked as an issue following this issue. From then issue <a class="issue tracker-2 status-1 priority-4 priority-default" title="Feature: Better handling of unknown and aliased email addresses when submitting issue via email (New)" href="https://www.redmine.org/issues/3003">#3003</a> can be used for 0.9+ improvements of this feature.</p> Redmine - Feature #2230: Issue creation via email from anyone without a Redmine account using an Inbox projecthttps://www.redmine.org/issues/2230?journal_id=123802009-11-24T02:46:51ZBrad Rushworth
<ul></ul><p>Hey guys... thanks for doing this. You are both awesome! I haven't tried it yet but I had a read of your code.</p>
<p>I think its a useful feature that allows Redmine to be used outside of software development and for customer service roles as well. Similar functionality is implemented in Jira and FogBugz (the two commercial products in this space). Having used both those products, I truly believe that Redmine is a better product, and you can't beat the price!</p>
<p>ps I'm starting my software business full-time from January. Redmine is something I'm definitely using in-house but I'm also planning to install and support it as a service to my clients. I've definitely seen an improvement to workflow and efficiency in many "knowledge worker" type industries by having an integrated task-tracking system like Redmine.</p>
<p>I'm hoping to spend more time contributing ideas and code patches to Redmine too, so look out.</p>
<p>Thanks again.</p> Redmine - Feature #2230: Issue creation via email from anyone without a Redmine account using an Inbox projecthttps://www.redmine.org/issues/2230?journal_id=131162009-12-19T14:08:30ZJean-Philippe Langjp_lang@yahoo.fr
<ul><li><strong>Category</strong> changed from <i>Email notifications</i> to <i>Email receiving</i></li><li><strong>Target version</strong> deleted (<del><i>0.9.0</i></del>)</li></ul><p>As of <a class="changeset" title="Adds a 'no_permission_check' option to the MailHandler. Used with the 'project' option, it allows..." href="https://www.redmine.org/projects/redmine/repository/svn/revisions/3195">r3195</a>, you can allow anyone to submit emails to a private project.<br />But the token mechanism to access issues without any account will not be implemented in 0.9.</p> Redmine - Feature #2230: Issue creation via email from anyone without a Redmine account using an Inbox projecthttps://www.redmine.org/issues/2230?journal_id=245022011-01-26T13:09:28ZO G
<ul></ul><p>For what it's worth, the FogBugz-like flow that Brad described initially still sounds good to me. From what I can tell from comments here, Redmine <strong>can</strong> accept email from <strong>anyone</strong>, and it can go to a <strong>private</strong> project, but I'm not sure if it works the same way as described in that flow.</p>
<p>Does anyone know if it does? Thanks.</p>