Help: Pasting characters from Word and Outlook

Added by Steve Davis about 6 years ago

We are seeing an issue in Redmine where pasting 'smart' quotes from Microsoft Word 2010 or Microsoft Outlook 2010 into a redmine issue then results in unexpected character output if we export to pdf or to csv. Basically the quote is changed to a string of 'garbage' characters.
eg:

We’re testing apostrophes (Word)
We're testing apostrophes (eXcel)
We’re testing apostrophes (Outlook)
we're testing apostrophes (Notepad)

This looks/feels like a codepage issue but we can't pin it down. Has anyone seen a similar issue that might be able to give uss ome ideas of what the exact problem is here?

Included below are all of the details which show the environment we're using.

Ruby implementation: 1.8.7
Rails version: 2.3.5
Operating system: Windows Server 2008 R2
Database used: MySQL 5.1
Ruby-aware server used: Mongrel

About your application's environment
Ruby version 1.8.7 (i386-mingw32)
RubyGems version 1.3.6
Rack version 1.0
Rails version 2.3.5
Active Record version 2.3.5
Active Resource version 2.3.5
Action Mailer version 2.3.5
Active Support version 2.3.5
Application root C:/Program Files (x86)/WebServer/railsapps/redmine
Environment production
Database adapter mysql
Database schema version 20100221100219

About your Redmine plugins
Screenshot Paste 1.0.2