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Issue with Email Address Not Updating for Notifications in Redmine 5.1.1.stable.22558

Added by Nest K about 1 month ago

Hello,

I am currently using Redmine version 5.1.1.stable.22558. Recently, I had to change the email address associated with my account. After updating the account's email address, I noticed that notifications are still being sent to the old email address instead of the new one. However, when I check the user information, it shows that the email address has been updated to the new one.

Has anyone else experienced this issue? I would greatly appreciate any suggestions or solutions to resolve this problem.

Thank you.


Replies (2)

RE: Issue with Email Address Not Updating for Notifications in Redmine 5.1.1.stable.22558 - Added by David redminePRO 29 days ago

Hello,

There might be an additional email address added to your account. You can check it from the "My Account" >> "Emails" button, right before the "Change Password" option.

--
David https://redminepro.com/

RE: Issue with Email Address Not Updating for Notifications in Redmine 5.1.1.stable.22558 - Added by Nest K 25 days ago

Thank you for your response.

I have confirmed that multiple email addresses are not registered, and I verified that a test email is sent to the registered email address through the following menu:

Administration -> Settings -> Email notifications -> Send a test email.

However, I noticed that notifications for Issues and other alerts are still being sent to the previously registered address.

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