Migrate from TRAC + OTRS to redmine

Added by Michael Diederich over 7 years ago

Hi,

we want to migrate from TRAC and OTRS to redmine. The migrate of TRAC is no problem, we also can migrate all data from the OTRS. But we need redmine to reply to a customer, to add an internal note and we need autoresponder for new cases.

Do you think, this feature request could be done within some weeks? Do you know someone who would code it for some money?

Thanks!

Michael

Replies (5)

RE: Migrate from TRAC + OTRS to redmine - Added by Anonymous over 6 years ago

There is a commercial solution: http://plan.io/de/ - but the "CRM" plugin is beta yet.
Did you find any other solution to reply to a customer?

RE: Migrate from TRAC + OTRS to redmine - Added by Jorge Cabrera about 6 years ago

Hi, how did you migrate from otrs to trac? we're interested in doing it but I can't find any information on how to do it. Any help will be appreciated.

RE: Migrate from TRAC + OTRS to redmine - Added by Hans Kaiser almost 6 years ago

Hi Michael,

we want to migrate from TRAC and OTRS to redmine. The migrate of TRAC is no problem, we also can migrate all data from the OTRS. But we need redmine to reply to a customer, to add an internal note and we need autoresponder for new cases.

could you provide the information or the scripts you have used to migrate from otrs to redmine?

bye,
Hans

RE: Migrate from TRAC + OTRS to redmine - Added by Lucy Yevseyeva over 5 years ago

Hans Kaiser wrote:

could you provide the information or the scripts you have used to migrate from otrs to redmine?

+100500

RE: Migrate from TRAC + OTRS to redmine - Added by Denny Schäfer over 5 years ago

As a replacement for ORTS can we recommand the plugin helpdesk it is simple but i make our live easier.

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