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Sending confirmations upon receiving a new issue
Added by Craig Efrein over 12 years ago
Hello all,
Sorry if I'm asking a question that has already been asked 100 times.
We currently have two processes for allowing people who don't have access to redmine to create tickets
1. They update a web form which generates an email that is sent to support@ourcompany.com
2. They send an email directly to support@ourcompany.com
The email is then picked up by rake.
/usr/local/bin/rake redmine:email:receive_imap RAILS_ENV="production"
What is the "best practice" for getting a message to the client letting them know that their email has been received and a ticket has been created with the ticket number as a reference?