Hide the assignee for a given group

Added by Vincent B almost 6 years ago

I would like to use Redmine for customer support. The big problem is when a customer log in Redmine to write a ticket. It would be great to hide the "Assignee field" for a given group (like customer group). I do not want them to have access to the customer list!

I would use Redmine for customer support. The big problem is when a client connects to Redmine to write a ticket. It would be great to hide the "Assigned field" for a particular group (as a group of customers). I do not want them to have access to the list of clients! It would just be useful in internal.
And do not send email notification to an alpha customer due to mishandling of a beta client.

Is there any solution?

Replies (1)

RE: Hide the assignee for a given group - Added by Vincent B almost 6 years ago

I found it!
In Parameters>Workflow if you put "read" on the "Assignee field" for a given role, it hides the fields. So i think I found by myself.

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