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Some SERIOUS help needed

Added by Jasen Burkett about 9 years ago

I am new enough to redmine that now in the part of getting emails into redmine via email I am having quite a bit of trouble.

I ahve followed the write up on redmine that tells you how to get going via cron job and imap. but it is still not working. I am not getting errors either.. Here is the rake that I am running just in the terminal for now and am getting an error.
  • Invoke redmine:email:receive_imap (first_time)
  • Invoke environment (first_time)
  • Execute environment
  • Execute redmine:email:receive_imap
    rake aborted!
    SocketError: getaddrinfo: Name or service not known
    /usr/lib/ruby/1.9.1/net/imap.rb:1034:in `initialize'
    /usr/lib/ruby/1.9.1/net/imap.rb:1034:in `open'
    /usr/lib/ruby/1.9.1/net/imap.rb:1034:in `initialize'
    /usr/share/redmine/lib/redmine/imap.rb:29:in `new'
    /usr/share/redmine/lib/redmine/imap.rb:29:in `check'
    /usr/share/redmine/lib/tasks/email.rake:128:in `block (4 levels) in <top (required)>'
    /usr/share/redmine/app/models/mailer.rb:367:in `with_synched_deliveries'
    /usr/share/redmine/lib/tasks/email.rake:127:in `block (3 levels) in <top (required)>'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:240:in `call'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:240:in `block in execute'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:235:in `each'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:235:in `execute'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:179:in `block in invoke_with_call_chain'
    /usr/lib/ruby/1.9.1/monitor.rb:211:in `mon_synchronize'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:172:in `invoke_with_call_chain'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:165:in `invoke'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:150:in `invoke_task'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:106:in `block (2 levels) in top_level'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:106:in `each'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:106:in `block in top_level'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:115:in `run_with_threads'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:100:in `top_level'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:78:in `block in run'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:176:in `standard_exception_handling'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:75:in `run'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/bin/rake:33:in `<top (required)>'
    /usr/local/bin/rake:23:in `load'
    /usr/local/bin/rake:23:in `<main>'
    Tasks: TOP => redmine:email:receive_imap
jburkett@redmine:~$ sudo rake -f /usr/share/redmine/Rakefile redmine:email:receive_imap RAILS_ENV="production" host=imap.server.com port=143 username= password=password move_on_success=Inbox move_on_failure=Inbox project=testing allow_override=ATTRS --trace

I have no clue where to go from here.

Can someone please help me?


Replies (4)

RE: Some SERIOUS help needed - Added by Martin Denizet (redmine.org team member) about 9 years ago

Hello Jasen,

The error suggests Ruby was not able to solve the DNS name of your server (hear: get the IP address).
To have clues about what's going on, you can try to run something like:

dig imap.server.com

or
nslookup imap.server.com

You can also try to use directly the IP address of the server instead of its DNS name.

Cheers,

RE: Some SERIOUS help needed - Added by Jasen Burkett about 9 years ago

I sent you an email on the first response (the other issue I have).

I am following the redmine.org doc. on setting up IMAP... IE this link
http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails

And so I am honestly very confused on what I am doing, and what i am doing wrong.

I was using the imap settings for my outgoing mail that I use on mac mail. So maybe that is where I am going wrong.

In the cron list or line rather...

*/30 * * * * redmineuser rake -f /path/to/redmine/appdir/Rakefile redmine:email:receive_imap RAILS_ENV="production" host=imap.foo.bar username= password=xxx

IF I put an acutal 'redmineuser' in that place, I get errors of some sort like cron does not like that. so when I take it out it seems to run.

Am I supposed to use the actual Rakefile in the main redmine directory? or am I supposed to use one in the lib/tasks/ folder?

on the host.... I am using mail.ardemgaz.com I am using my existing email address and my existing password (not showing that silly)

So that is why I am so confused. I am not sure why this is not working.

Again, help is much appreciated.

RE: Some SERIOUS help needed - Added by Jasen Burkett about 9 years ago

I will try what you suggested also, by the way.

Thank you.

RE: Some SERIOUS help needed - Added by Jasen Burkett about 9 years ago

Here is the latest....

I tried using pop3 instead of IMAP, with no avail.

here is the rake I used, and here is the error.

rake -f /usr/share/redmine/Rakefile redmine:email:receive_pop3 RAILS_ENV="production" host=pop3.ardemgaz.com port=110 username= password=XXX --trace

  • Invoke redmine:email:receive_pop3 (first_time)
  • Invoke environment (first_time)
  • Execute environment
  • Execute redmine:email:receive_pop3
    rake aborted!
    SocketError: getaddrinfo: Name or service not known
    /usr/lib/ruby/1.9.1/net/pop.rb:545:in `initialize'
    /usr/lib/ruby/1.9.1/net/pop.rb:545:in `open'
    /usr/lib/ruby/1.9.1/net/pop.rb:545:in `block in do_start'
    /usr/lib/ruby/1.9.1/timeout.rb:69:in `timeout'
    /usr/lib/ruby/1.9.1/timeout.rb:100:in `timeout'
    /usr/lib/ruby/1.9.1/net/pop.rb:545:in `do_start'
    /usr/lib/ruby/1.9.1/net/pop.rb:532:in `start'
    /usr/share/redmine/lib/redmine/pop3.rb:43:in `check'
    /usr/share/redmine/lib/tasks/email.rake:159:in `block (4 levels) in <top (required)>'
    /usr/share/redmine/app/models/mailer.rb:367:in `with_synched_deliveries'
    /usr/share/redmine/lib/tasks/email.rake:158:in `block (3 levels) in <top (required)>'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:240:in `call'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:240:in `block in execute'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:235:in `each'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:235:in `execute'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:179:in `block in invoke_with_call_chain'
    /usr/lib/ruby/1.9.1/monitor.rb:211:in `mon_synchronize'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:172:in `invoke_with_call_chain'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/task.rb:165:in `invoke'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:150:in `invoke_task'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:106:in `block (2 levels) in top_level'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:106:in `each'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:106:in `block in top_level'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:115:in `run_with_threads'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:100:in `top_level'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:78:in `block in run'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:176:in `standard_exception_handling'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/lib/rake/application.rb:75:in `run'
    /var/lib/gems/1.9.1/gems/rake-10.4.2/bin/rake:33:in `<top (required)>'
    /usr/local/bin/rake:23:in `load'
    /usr/local/bin/rake:23:in `<main>'
    Tasks: TOP => redmine:email:receive_pop3
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