Forums » Help »
How can I fix image uploading problem on redmine 3.3.1
Added by GyeongSik Kim over 7 years ago
Can anyone help me with image uploading problem on bitnami_redmine3.3.1?
I rescently uploaded bitnami redmine from 3.1.0 to 3.3.1 and I found that everything is working fine but I can't upload jpg or png images.
It failed when I click menu and when I select an image file.
But I still can attach files using menu.
When I checked the production.log file and c:\windows\temp fold, I found that upload and identify succeeded.
It failed when ruby is trying the run the convert command to create thumbnail file.
The logs in production.log look like this.
Command :: convert "C:/Windows/Temp/8475ab1a7ddb040822e508512c58bc5e20161020-6752-xruws3.png0" -auto-orient -resize "x100" -crop "100x100+14+0" +repage "C:/Windows/Temp/8475ab1a7ddb040822e508512c58bc5e20161020-6752-xruws320161020-6752-1v19ysx"[paperclip] An error was received while processing: #<Paperclip::Error: ["C:/bitnami/redmine-3.3.1-0/ruby/lib/ruby/gems/2.1.0/
gems/cocaine-0.5.8/lib/cocaine/command_line.rb:91:in run'", "C:/bitnami/redmine-3.3.1-0/ruby/lib/ruby/gems/2.1.0/gems/paperclip-4.2.4/lib/paperclip/helpers.rb:31:inrun'", "C:/bitnami/redmine-3.3.1-0/ruby/lib/ruby/gems/2.1.0/gems/paperclip-4.2.4/lib/paperclip/processor.rb:39:in `convert'", "C:/bitnami/redmine-3.3.1-0/ruby/lib/ruby/gems/2.1.0/gems/paperclip-4.2.4/lib/
Can anyone answer to my question?
My running environments are as follows.
OS: Widows Server 2012 R2 Standard
Redmine: 3.3.1.stable
Ruby: 2.1.9-p490
Rails: 4.2.7.1
Database: Mysql2
CKEditor: 1.1.4
gems: 2.1.0
I solved the problem for myself.
I couldn't upload image from CK editor because convert command failed.
The convert command is used to create thumbnail.
I did the following steps to solve the problem.
1. Add imagemagick directory to PATH
C:\bitnami\redmine-3.3.1-0\imagemagick
※ There is another convert command under c:\windows\system32. So I added the path so that convert under imagemagick is used.
2. Add MAGICK_CODER_MODULE_PATH environment variable.
C:\bitnami\redmine-3.3.1-0\imagemagick\modules\coders
3. Check if the convert command in the production.log runs without any error.
convert "C:/Windows/Temp/8475ab1a7ddb040822e508512c58bc5e20161020-6752-xruws3.png0" -auto-orient -resize "x100" -crop "100x100+14+0" +repage "C:/Windows/Temp/8475ab1a7ddb040822e508512c58bc5e20161020-6752-xruws320161020-6752-1v19ysx"
4. Reboot the server
