Defect #19740

"Truncate emails after one of these lines" setting is not working

Added by Deoren Moor over 2 years ago. Updated over 2 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email receiving
Target version:3.1.0
Resolution:Fixed Affected version:3.0.2

Description

This may be related to the problem reported on #19737, but along with the improper handling of Outlook emails the Truncate option doesn't appear to be working. I've tested using Outlook emails, Exchange webmail and Mozilla Thunderbird.

So far the Truncate option is respected when:

  • Using Outlook and responding after converting to Plaintext
  • Using Exchange web and leaving in HTML format
  • Using Exchange web and converting to Plaintext
  • Using Mozilla Thunderbird and leaving in HTML format
  • Using Mozilla Thunderbird and converting to Plaintext

So far the problem appears to be limited to Outlook email replies in HTML format.


Related issues

Related to Redmine - Feature #16962: Better handle html-only emails Closed
Related to Redmine - Defect #12025: rake receive_pop3 is stripping formatting and new lines Closed
Related to Redmine - Defect #15716: Scraped emails include CSS from HTML emails Closed

History

#2 Updated by Toshi MARUYAMA over 2 years ago

#3 Updated by Toshi MARUYAMA over 2 years ago

  • Related to Defect #12025: rake receive_pop3 is stripping formatting and new lines added

#5 Updated by Toshi MARUYAMA over 2 years ago

  • Related to Defect #15716: Scraped emails include CSS from HTML emails added

#6 Updated by Deoren Moor over 2 years ago

This looks to be resolved as of r14313 (#16962). I manually back-ported the changes from r14312:r14313 (and the entire app/models/mail_handler.rb file) to a 3.0.3 installation and it appears that emails are being properly truncated now.

#7 Updated by Toshi MARUYAMA over 2 years ago

  • Status changed from New to Closed
  • Target version set to 3.1.0
  • Resolution set to Fixed

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