FAQ » History » Version 14

Jean-Philippe Lang, 2007-12-07 23:55

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h1. Frequently Asked Questions
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{{TOC}}
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h2. Installing and Running Redmine
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h3. When I start the application, I get this error "in `gem_original_require': no such file to load -- initializer (LoadError)"
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Make sure "Ruby on Rails":http://rubyonrails.org/ is properly installed on your machine.
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h3. The application seems to work fine but some pages (eg. login form) have no content.
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You’re running Rails 1.1.x but Redmine requires 1.2.2.
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Upgrade Rails (if you're using gem package system, run the command @gem update@ as root/administrator).
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h3. The application freeze after a long time of inactivity.
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There's a bug in ruby/mysql adapter < 2.7.3 that leads to loose the database connection. Please update your adapter.
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You can see thread at: http://rubyforge.org/forum/message.php?msg_id=25951.
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h2. Issue tracking
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h3. I've created a new issue status but I can't use it, it doesn't show up in the status drop-down list.
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Once you've created a new issue status, you need to include it in the workflow.
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Say you have created a status named 'In progress' and you want the developers to be able to change bugs from 'New' to 'In progress'.
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Go to "Admin -> Issue tracking -> Workflow", select 'Bug' and 'Developer' then click edit.
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You now see all the transitions allowed for developers on bugs. Check the 'New' -> 'In progress' checkbox and save.
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See [[RedmineIssueTrackingSetup|Workflow setup]].
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h2. Repositories
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h3. Commits don't show up in the activity until I click on 'Repository'
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By default, Redmine fetches the new commits from the repository only when you browse it.
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If you want the commits to be retrieved periodically by Redmine in the background for all your repositories, uncheck 'Autofetch commits' setting and add a cron that runs (with appropriate environment):
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  ruby script/runner "Repository.fetch_changesets" -e production
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h2. Performance
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h3. When I create a new issue, Redmine freeze during one minute.
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You have to configure email notification, or desactivate it. Please turn off *email notification* feature if you don't use it. In config/environment.rb replace the line
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  config.action_mailer.perform_deliveries = true
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to
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  config.action_mailer.perform_deliveries = false
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and restart redmine.