Do not truncate first email
Added by Max Devaine over 3 years ago
I have little question. It is possible to skip truncate only on first email?
Because users have big footer in emails, so if I would like to truncate this big footer, then I need more rules for truncate, not only rules like "--Reply above this line, all bellow will be removed--"
If I will add new rule like "Please consider the environment before printing this email." and more, then is first email truncated and in body in issue is not all.
Yes, we can look on original email in attachment, but this is slower + there is problem with repeating footer in comments and ticket is little confused.
Thanks for tips.