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Ticket creation and modification in redmine ticket via Gmail

Added by Ankit Verma 12 days ago

Hi My name is Ankit,
I locally setup redmine in my ubantu O.S. and now I want to create, update, closed, resloved the ticket of redmine through mail, I am following this link [[http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails]]

but I am not able to make proper setup, can you please guide me to create ticket using mail.


Replies (4)

RE: Ticket creation and modification in redmine ticket via Gmail - Added by jack phillips 4 days ago

Hi Ankit! Have you checked your Redmine email configuration? It seems there might be an issue there. Make sure to double-check the settings and follow the guide step by step. If you still face problems, feel free to ask for further assistance!

RE: Ticket creation and modification in redmine ticket via Gmail - Added by Ankit Verma 3 days ago

Hi Jack,

Thank you for your help.

I've encountered an issue with my local Redmine setup using Podman. After configuring the container, I ran the following script:

bash
Copy code
rake redmine:email:receive_imap RAILS_ENV="production" \
host=smtp.gmail.com username= password=annffmseishuzeem ssl=1 \
project=DPT tracker=Emp-tracker allow_override=tracker,priority \
move_on_success=read move_on_failure=failed
I'm trying to use rake redmine:email:receive_imap to fetch emails from Gmail's IMAP server. However, after restarting Podman, the container fails to start, possibly due to a syntax error from this command.

I believe I may need to set up Redmine again. Could you please recommend the best method or provide a GitHub link for setting up Redmine?

Additionally, I need to implement functionality in Redmine to update/close tickets via email. The requirements are as follows: an employee should be able to update a ticket using an email that includes the Ticket No, Project, Login ID, and Comment, which will then update the ticket in Redmine.

Could you provide resources or guidelines to achieve this? I've been attempting to implement this for 20 days.

RE: Ticket creation and modification in redmine ticket via Gmail - Added by Ankit Verma 3 days ago

Ankit Verma wrote in RE: Ticket creation and modification in redmine ticket vi...:

Hi Jack,

Thank you for your help.

I've encountered an issue with my local Redmine setup using Podman. After configuring the container, I ran the following script:

bash
Copy code
rake redmine:email:receive_imap RAILS_ENV="production" \
host=smtp.gmail.com username= password=annffmseishuzeem ssl=1 \
project=DPT tracker=Emp-tracker allow_override=tracker,priority \
move_on_success=read move_on_failure=failed
I'm trying to use rake redmine:email:receive_imap to fetch emails from Gmail's IMAP server. However, after restarting Podman, the container fails to start, possibly due to a syntax error from this command.

I believe I may need to set up Redmine again. Could you please recommend the best method or provide a GitHub link for setting up Redmine?

Additionally, I need to implement functionality in Redmine to update/close tickets via email. The requirements are as follows: an employee should be able to update a ticket using an email that includes the Ticket No, Project, Login ID, and Comment, which will then update the ticket in Redmine.

Could you provide resources or guidelines to achieve this? I've been attempting to implement this for 20 days.

RE: Ticket creation and modification in redmine ticket via Gmail - Added by David redminePRO 2 days ago

Hi Anikit,

It looks like you are looking for simply looking for a ticketing/helpdesk system for your end users to support over email. If you are just trying out Redmine for that, then I would recommend you to have a look at other open-source solutions like Osticket which does exactly what you are describing above.

-- David https://redminepro.com/

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