Redmine

Hi, I have an oldish Redmine installation:

mcon@redmine2:/usr/local/share/redmine$ RAILS_ENV=production script/about

Environment:
  Redmine version                          2.1.4.stable
  Ruby version                             1.8.7 (x86_64-linux)
  Rails version                            3.2.8
  Environment                              production
  Database adapter                         MySQL
Redmine plugins:
  redmine_dmsf                             1.4.5 stable

where I'm facing a very strange problem:
One (at least: one I'm aware of, out of about 70) of my customers (registered with Redmine and having Developer, Reporter and Tester Roles on the specific subproject) is unable to Close some (not all!) Issues he himself created.
"Close" is missing from the drop-down choice list (so, obviously, he cannort select it).

Typical transaction follows; customer (gmarantes, id=101) changes Issue to "Resolved/verified" and assigns it to me (mcondarelli, id=3) asking to close it.
I see nothing strange, but he reports me the "Close" option is simply not available.

Note: a coworker has no such a problem, working from the same remote site and ahaving less provileges (just "Tester"; actually also gmarantes had the same privilege, but I tried giving him more Roles to overcome the problem, apparently to no avail).

What should I check?

Thanks in advance
Mauro Condarelli

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status_id%5D=o&f%5B%5D=&c%5B%5D=tracker&c%5B%5D=status&c%5B%5D=priority&c%5B%5D=subject&c%5B%5D=assigned_to&c%5B%5D=updated_on&c%5B%5D=estimated_hours&c%5B%5D=spent_hours&group_by=" for 193.169.205
.174 at Tue Jul 15 09:31:00 +0200 2014
Processing by IssuesController#index as HTML
  Parameters: {"v"=>{"assigned_to_id"=>["me"]}, "group_by"=>"", "op"=>{"assigned_to_id"=>"=", "status_id"=>"o"}, "c"=>["tracker", "status", "priority", "subject", "assigned_to", "updated_on", "esti
mated_hours", "spent_hours"], "set_filter"=>"1", "project_id"=>"c-10438341-std-project-bugtracking", "utf8"=>"✓", "f"=>["assigned_to_id", "status_id", ""]}
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  Rendered issues/_list.html.erb (190.7ms)
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  Rendered issues/index.html.erb within layouts/base (230.4ms)
Completed 200 OK in 322ms (Views: 252.1ms | ActiveRecord: 8.7ms)

Started GET "/issues/1100" for 193.169.205.174 at Tue Jul 15 09:33:34 +0200 2014
Processing by IssuesController#show as HTML
  Parameters: {"id"=>"1100"}
  Current user: gmarantes (id=101)
  Rendered issues/_action_menu.html.erb (6.1ms)
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  Rendered issues/show.html.erb within layouts/base (509.1ms)
Completed 200 OK in 621ms (Views: 510.8ms | ActiveRecord: 33.0ms)

Started PUT "/projects/c-10438341-std-project-bugtracking/issues/new.js?id=1100" for 193.169.205.174 at Tue Jul 15 09:36:36 +0200 2014
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r\n  > After that it's not possible to open any other form.\r\n ", "status_id"=>"7"}, "attachments"=>{"1"=>{"description"=>""}}}
  Current user: gmarantes (id=101)
  Rendered issues/_form_custom_fields.html.erb (0.5ms)
  Rendered issues/_attributes.html.erb (33.8ms)
  Rendered issues/_form.html.erb (42.1ms)
  Rendered issues/_update_form.js.erb (43.7ms)
Completed 200 OK in 274ms (Views: 42.3ms | ActiveRecord: 7.8ms)

Started PUT "/issues/1100" for 193.169.205.174 at Tue Jul 15 09:38:50 +0200 2014
Processing by IssuesController#update as HTML
  Parameters: {"time_entry"=>{"comments"=>"", "activity_id"=>"", "hours"=>""}, "commit"=>"Submit", "last_journal_id"=>"2479", "notes"=>"Ok - Verified.\r\n\r\nVersion 1.3.0\r\n\r\nPlease close issue
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No form is open if:\r\n\r\n- I create a new sensor (Measure Levels > Level 1 - Input sensors +) (Created with type \"Sensor type 3\" Name \"MeuSenor\")\r\n- Click to the sensor tree Icon\r\n  > The
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  Current user: gmarantes (id=101)
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Redirected to https://redmine2.soft-in.com/issues/1100
Completed 302 Found in 775ms (ActiveRecord: 57.8ms)

Started GET "/issues/1100" for 193.169.205.174 at Tue Jul 15 09:38:51 +0200 2014
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  Parameters: {"id"=>"1100"}
  Current user: gmarantes (id=101)
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  Rendered issues/show.html.erb within layouts/base (348.8ms)
Completed 200 OK in 770ms (Views: 531.2ms | ActiveRecord: 32.2ms)