Project

General

Profile

Problem in setting up auto ticket generation through email

Added by Redmine Tech about 9 years ago

Hi All,

We are trying to setup auto ticket generation from email. This is the Redmine feature and it generates Redmine ticket automatically upon receiving email on mentioned email address.

In order to setup this, we have followed following steps:

1) Created .bat file with the script that pulls email from email server and push as ticket in Redmine under mentioned project.
2) Configured windows task scheduler to call this script at each 5 minutes of interval.

Now, problem we are facing is that while execution script throws error while calling "pop3.rb" file.

I am attaching screen shot of error and .bat file that we are using to implement auto ticket feature.

I would appreciate suggestions/help to fix this issue.

Thank you in advance.

Email_Fetch_New.bat (399 Bytes) Email_Fetch_New.bat Script that is used to pull email and generate ticket in Redmine
Error.png (21.5 KB) Error.png Screen shot of error that we are getting while executing attached "Email_Fetch_New.bat""
Email_Fetch_New.bat (399 Bytes) Email_Fetch_New.bat Script that is used to pull email and generate ticket in Redmine
Error.png (25.4 KB) Error.png Screen shot of error that we are getting while executing attached "Email_Fetch_New.bat""