How to answer via email to reply button that creates Notes in ticket Redmine.
We have that issue -
I'm configured to receive IMAP on our google account and then use cron for check every minute our IMAP tasks on other email corporates where we are create the ticket via email google.
http://prntscr.com/sb9925 - This is ticket was created from Gmail and our task is next: when those people which we send the ticket answer on REPLY button, we won't receive theirs comments in the notes section on Redmine ticket. Now reply goes to email sender and that's all... We need to receive comments in the Notes via redmine UI interface. When anybody replies to the ticket from email in the quotes we need to see notes for a ticket!!!
Im configured by this documentation - https://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails#Fetching-emails-from-an-IMAP-server
This work script:
/bin/bash -l -c 'cd /opt/redmine/redmine-4.1.0 && rake redmine:email:receive_imap RAILS_ENV="production" host=imap.gmail.com port=993 ssl=true firstname.lastname@example.org password=xvz12321 project=it-internal tracker=Support allow_override=all unknown_user=create folder=INBOX move_on_success=INBOX'