Redmine is down after attempt to setup smtp configuration

Added by Fabrice Hecht over 1 year ago

Today I set up a Redmine instance on Ubuntu Server 20.04 for the first time. That worked out quite well so far. So afterwards I set up a Mattermost instance and installed the Redmine Messenger plugin to receive status updates from Redmine in Mattermost. That also worked brilliantly.

Then I wanted to activate email notifications. That unfortunately did not work.

I did the following:


fabrice@redmine:/etc/redmine/default$ sudo nano configuration.yml

and added the following content (with my information)

# Outgoing email settings

production:
  email_delivery:
    delivery_method: :smtp
    smtp_settings:
      address: smtp.example.net
      port: 25
      domain: example.net
      authentication: :login
      user_name: redmine@example.net
      password: redmine

Then I restarted apache and then redmine was down. See image

So I deleted the configuration.yml file and restarted apache. Unfortunately that didn't help. I couldn't take any usable information from the logs. (Which doesn't mean there aren't any)

If anyone has an idea how to get Redmine working again, I would be very grateful.

Last lines of redmine production log:

[ActiveJob] Enqueued ActionMailer::DeliveryJob (Job ID: 93923d8a-4e24-4467-847c-b2bdd774fd07) to Async(mailers) with arguments: "Mailer", "settings_updated", "deliver_now", #<GlobalID:0x00007fe514b9c070 @uri=#<URI::GID gid://redmine-app/User/1>>, #<GlobalID:0x00007fe514b938a8 @uri=#<URI::GID gid://redmine-app/User/1>>, ["login_required", "password_min_length"], {:remote_ip=>"192.168.178.174"}
Redirected to http://192.168.178.88/redmine/settings?tab=authentication
Completed 302 Found in 101ms (ActiveRecord: 62.6ms)
[ActiveJob] [ActionMailer::DeliveryJob] [93923d8a-4e24-4467-847c-b2bdd774fd07] Performing ActionMailer::DeliveryJob (Job ID: 93923d8a-4e24-4467-847c-b2bdd774fd07) from Async(mailers) with arguments: "Mailer", "settings_updated", "deliver_now", #<GlobalID:0x00007fe514b674d8 @uri=#<URI::GID gid://redmine-app/User/1>>, #<GlobalID:0x00007fe514b66bf0 @uri=#<URI::GID gid://redmine-app/User/1>>, ["login_required", "password_min_length"], {:remote_ip=>"192.168.178.174"}
[ActiveJob] [ActionMailer::DeliveryJob] [93923d8a-4e24-4467-847c-b2bdd774fd07]   Rendering mailer/settings_updated.text.erb within layouts/mailer
[ActiveJob] [ActionMailer::DeliveryJob] [93923d8a-4e24-4467-847c-b2bdd774fd07]   Rendered mailer/settings_updated.text.erb within layouts/mailer (3.9ms)
[ActiveJob] [ActionMailer::DeliveryJob] [93923d8a-4e24-4467-847c-b2bdd774fd07]   Rendering mailer/settings_updated.html.erb within layouts/mailer
[ActiveJob] [ActionMailer::DeliveryJob] [93923d8a-4e24-4467-847c-b2bdd774fd07]   Rendered mailer/settings_updated.html.erb within layouts/mailer (1.1ms)
[ActiveJob] [ActionMailer::DeliveryJob] [93923d8a-4e24-4467-847c-b2bdd774fd07] Performed ActionMailer::DeliveryJob (Job ID: 93923d8a-4e24-4467-847c-b2bdd774fd07) from Async(mailers) in 28.37ms
Started GET "/redmine/settings?tab=authentication" for 192.168.178.174 at 2021-04-13 11:44:09 +0000
Processing by SettingsController#index as HTML
  Parameters: {"tab"=>"authentication"}
Settings cache cleared.
  Current user: admin (id=1)
  Rendering settings/edit.html.erb within layouts/admin
  Rendered settings/_general.html.erb (12.0ms)
  Rendered settings/_display.html.erb (15.5ms)
  Rendered settings/_authentication.html.erb (13.0ms)
  Rendered settings/_api.html.erb (4.0ms)
  Rendered settings/_projects.html.erb (9.1ms)
  Rendered settings/_users.html.erb (12.4ms)
  Rendered queries/_columns.html.erb (6.2ms)
  Rendered settings/_issues.html.erb (22.5ms)
  Rendered queries/_columns.html.erb (3.3ms)
  Rendered settings/_timelog.html.erb (8.1ms)
  Rendered settings/_attachments.html.erb (5.7ms)
  Rendered settings/_notifications.html.erb (0.4ms)
  Rendered settings/_mail_handler.html.erb (8.4ms)
  Rendered settings/_repositories.html.erb (12.9ms)
  Rendered common/_tabs.html.erb (129.0ms)
  Rendered settings/edit.html.erb within layouts/admin (129.3ms)
  Rendered admin/_menu.html.erb (2.2ms)
  Rendering layouts/base.html.erb
  Rendered layouts/base.html.erb (7.4ms)
Completed 200 OK in 147ms (Views: 109.9ms | ActiveRecord: 32.0ms)

Screenshot at 2021-04-13 14-18-19.png - errormessage (12.6 KB)

Replies (3)

RE: Redmine is down after attempt to setup smtp configuration - Added by Fabrice Hecht over 1 year ago

Now, I uninstalled Redmine

sudo apt-get remove redmine --purge

And reinstalled it

sudo apt-get update && sudo apt-get install redmine redmine-mysql

And I still get the same error. I really don't know how to troubleshoot this. :/

RE: Redmine is down after attempt to setup smtp configuration - Added by Fabrice Hecht over 1 year ago

Now I even reinstalled Apache2 and mod passenger and it shows the same error.

RE: Redmine is down after attempt to setup smtp configuration - Added by Fabrice Hecht over 1 year ago

sudo cat error.log | grep redmine
[ 2021-04-15 08:41:59.5086 21857/7f6e840bb700 age/Cor/App/Implementation.cpp:304 ]: Could not spawn process for application /usr/share/redmine: An error occurred while starting up the preloader.
  /usr/share/redmine/config/application.rb:3:in `require'
  /usr/share/redmine/config/application.rb:3:in `<top (required)>'
  /usr/share/redmine/config/environment.rb:2:in `require'
  /usr/share/redmine/config/environment.rb:2:in `<top (required)>'
[ 2021-04-15 09:31:14.7130 34932/7f564044f700 age/Cor/App/Implementation.cpp:304 ]: Could not spawn process for application /usr/share/redmine: An error occurred while starting up the preloader.
  /usr/share/redmine/config/application.rb:3:in `require'
  /usr/share/redmine/config/application.rb:3:in `<top (required)>'
  /usr/share/redmine/config/environment.rb:2:in `require'
  /usr/share/redmine/config/environment.rb:2:in `<top (required)>'
[ 2021-04-15 09:36:11.5553 38233/7f07082a9700 age/Cor/App/Implementation.cpp:304 ]: Could not spawn process for application /usr/share/redmine: An error occurred while starting up the preloader.
  /usr/share/redmine/config/application.rb:3:in `require'
  /usr/share/redmine/config/application.rb:3:in `<top (required)>'
  /usr/share/redmine/config/environment.rb:2:in `require'
  /usr/share/redmine/config/environment.rb:2:in `<top (required)>'
[ 2021-04-15 09:44:59.2308 38883/7f837c1b4700 age/Cor/App/Implementation.cpp:304 ]: Could not spawn process for application /usr/share/redmine: An error occurred while starting up the preloader.
  /usr/share/redmine/config/application.rb:3:in `require'
  /usr/share/redmine/config/application.rb:3:in `<top (required)>'
  /usr/share/redmine/config/environment.rb:2:in `require'
  /usr/share/redmine/config/environment.rb:2:in `<top (required)>'

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