How to override Issue ID in mail fetching?

Added by Robert Morbitzer 4 months ago

Hey guys,

I would like to know, if there is an attribute which allows to override the Issue ID like allow_override=project,tracker?

We often have users which take an old mail they sent before to redmine and delete or alter the Issue ID in the Subjectline in the square Brackets e.g. [test - #14396].

Redmine is maybe reading the conservation ID of the mail and assigns it to the old issue, regardless if there is no, or another Issue ID written in the subject.

How can we configure redmine to take care of the Issue Id set in the Subject Line?

If there is no Issue ID, a new Ticket should be created, regardless if an old conversation is used.


Best Regards