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Feature #11808

open

Requiring submitter to select an issue type

Added by Chris Boyle over 11 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
-
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

While the Issue Type is a required field when submitting a new ticket, we find users usually don't select an issue type from the dropdown list. As a result many tickets are submitted with whatever the first issue type is.

Is there a way to add a "Must Select One" to the top of the dropdown list that cannot be selected so that if they try to submit the ticket, it's rejected until the submitter selects a proper issue type?

For example, in the attached screencap, the first issue/request type in the dropdown box is "Social Networking". We'd like that dropdown box to display "Must Select Issue" (which is not a selectable option) that reminds the submitter to select an issue/request type. If they fail to select any issue/request type from the dropdown, the ticket is rejected with an error message reminding them to select an issue/request type.

We get a bunch of tickets with the issue/request type of "Social Networking" for many tickets when that's not the case.


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9-10-2012 5-03-55 PM.png (25 KB) 9-10-2012 5-03-55 PM.png Chris Boyle, 2012-09-10 23:09

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