Project

General

Profile

Actions

Defect #15916

closed

I can not lift redmine...

Added by Juan Cruz over 11 years ago. Updated over 11 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
-
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
No feedback
Affected version:

Description

the problem I have with redmine is unable to enter the login, I am entering the right credentials but will not let me, send me the error "Redmine 500 error".

===============================

FAILSAFE "DATE"
status: 500 Internal Server Error
can not generate tempfile 'file'

===============================

Actions #1

Updated by Juan Cruz over 11 years ago

I need your help please...!!!!!!

Actions #2

Updated by Daniel Felix over 11 years ago

First of all... We do this in our "freetime". We can't give 24/7 Support.

Second... This doesn't seem to be a Redmine related issue as I've never seen this error before.

I guess this could be a apache error or maybe a permission error on some files?

My suggestion:
  1. Ensure that every filesystem permission is set correct.
  2. Try to start Redmine with Webrick which is included in Rails. Try this using:
    cd /path/to/your/redmine
    ruby ./script/rails server webrick -e production (or whatever environment your are using)
    Retry if your process works now. If it works with webrick, recheck your servers configuration (I guess Apache)
Actions #3

Updated by Jan Niggemann (redmine.org team member) over 11 years ago

  • Status changed from New to Needs feedback
Actions #4

Updated by Juan Cruz over 11 years ago

Might you support telling me ...

. 1 - What are the permissions that should have redmine folders, eg "chmod 755 *"?
. 2 - What is the configuration that should be the httpd.conf file?

Actions #5

Updated by Daniel Felix over 11 years ago

Well I'm running it normally on 755, which should be okay.

Well the httpd.conf could vary. I can't give you a blanket/global advise to run it correctly as this depends on your infrastructure and your system.

In which log do you find your errormessage? In the apache log or in the Redmine log?

By the way, Apache let Rails applications run under the folderowner. If your Redmine rootfolder is the user apache and your log folder has a owner of root, it may be that the apache user can't access the log folder and this way can't create a logfile. Ensure that the user and usergroup is set in the whole application correctly.
Maybe
chown -r user:group /path/to/redmine
could help you.

Actions #6

Updated by Toshi MARUYAMA over 11 years ago

  • Status changed from Needs feedback to Closed
  • Priority changed from Urgent to Normal
  • Resolution set to No feedback
Actions

Also available in: Atom PDF