Redmine

Hi,

we recently upgraded Redmine from 1.0.5 to 2.5.1 using the following guide:
http://www.redmine.org/projects/redmine/wiki/RedmineUpgrade

Everything works really, really well except one thing. We noticed that issues submitted through email don't generate a valid issue_id. The email notification about newly created issue arrives, and the link to the "new issue" exists but the ID of the new issues is actually not a brand new one but one from a previously existing task.

For example, if I submit a task regularly through the Redmine web interface, a task with an issue_id of 16701 gets created. I create a new one, it gets an issue_id of 16702. Both can be previewed fine. Then I submit a task through email and it gets an issue_id of for example 16422. The thing is, information from the new email submitted issues is nowhere in the database (I queried the tables manually and couldn't find the newly submitted information). Instead, 16422 is and ID of a previously existing issue (and the link from the email points to that old issue).

Submitting tasks through email worked properly while we were using Redmine v1.0.5

What seems to me is that the issue_id counter (located somewhere in the DB?) does not work as it's supposed to. Since the issue_id already exists in the database, the DB insert query somehow gets dropped but the email notification still gets sent. I couldn't find any error logs for this.

We thought this was happening on some older project which haven't been used in a while so we tried to create a new task manually through the web interface in hope that it would re-initialize the issue_id counter and make it work properly but it didn't.

Could you perhaps tell me if this can be fixed manually somehow and where is this issue_id counter (seed?) located?

We are currently on Redmine 2.5.1 (pre-bundled through turnkey-redmine-13 linux distribution).
MySQL 5.5.37
Ruby 1.9.3p194
Rails 3.2.17

Thanks in advance, and thanks for the great product :)