Defect #22077

PDF issue export

Added by Oleg Fedotkin almost 7 years ago. Updated over 6 years ago.

Status:Needs feedbackStart date:
Priority:NormalDue date:
Assignee:-% Done:


Category:PDF export
Target version:-
Resolution: Affected version:


I'm using redmine 3.2.0-stable, and also I'd like to emphasize there wasn't such problem when I was using 3.1.0-stable.
When I export issue to PDF, the file seems pretty corrupted if there're Cyrillic characters present (e.g. screenshot).

Affected browser version: 48.0.2564.82 Ubuntu 14.04 (64-bit)
On Firefox PDF export works perfectly.

example.jpeg (414 KB) Oleg Fedotkin, 2016-02-18 09:49

centos7-mate.png (94.2 KB) Toshi MARUYAMA, 2016-02-18 12:03

example-google-chrome.png (31.8 KB) Maksim Khitrin, 2016-04-04 14:16

example-adobe-reader.png (49.4 KB) Maksim Khitrin, 2016-04-04 14:16

issues (41).pdf (76 KB) Martin Šlemr, 2016-06-20 16:35

Related issues

Related to Redmine - Defect #22807: rbpdf 1.19.0 breaks the encoding Needs feedback


#1 Updated by Toshi MARUYAMA almost 7 years ago

I don't know about your pdf viewer, but I think your its problem.

On my CentOS7.

$ LANG=C atril --version
MATE Document Viewer 1.12.2
$ rpm -qf `which atril`

#2 Updated by Maksim Khitrin almost 7 years ago

I have faced the same problem. Finally I found out that it happens when you open PDF document inside Google Chrome as it does when you download the file. But if you open it with Adobe Reader everything works fine.

My environment:
Redmine version 3.2.1.stable
Ruby version 2.2.4-p230 (2015-12-16) [i686-linux]
Rails version
Environment production
Database adapter Mysql2
Subversion 1.6.17
Redmine plugins:
redmine_lightbox2 0.2.5

#3 Updated by Toshi MARUYAMA over 6 years ago

  • Related to Defect #22807: rbpdf 1.19.0 breaks the encoding added

#4 Updated by Martin Šlemr over 6 years ago

Same problem happened to me.

  Redmine version                3.2.3.stable
  Ruby version                   2.0.0-p384 (2014-01-12) [x86_64-linux-gnu]
  Rails version        

Both redmine server and client are running Ubuntu 14.04. Your note is right, problem is related only to Chrome browser (actually 51.0.2704.84 (64-bit))

#5 Updated by Martin Šlemr over 6 years ago

Update: PDF document isn't perfect in Firefox too (czech encoding is broken), Ubuntu's PDF Viewer (Evince 3.10.3) shows it correctly.

Also available in: Atom PDF