Defect #22914: Notification mails not send when editing a ticket - Redmine

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Defect #22914

closed

Notification mails not send when editing a ticket

Added by Carsten Schurig almost 8 years ago. Updated almost 8 years ago.

Status:

Closed

Priority:

Low

Assignee:

Category:

Email notifications

Target version:

Start date:

Due date:

% Done:

Estimated time:

Resolution:

Invalid

Affected version:

3.2.2

Description

Notification mails are not send when editing a ticket!

Mails are send on

test email
creating a ticket
creating a news entry
commenting a news entry

I turned on email debug output and when editing a ticket, redmine doesn't even try to send an email (at least there's no output in the log).

I'm currently on 3.2.2 and I think this started after upgrading from 2.6.something (to 3.2).

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Updated by Carsten Schurig almost 8 years ago

Some debugging:

In app/models/journal.rb I changed:

  def send_notification
    logger.error("NOTIFICATION JOURNAL")
    if notify? && (Setting.notified_events.include?('issue_updated') ||
        (Setting.notified_events.include?('issue_note_added') && notes.present?) ||
        (Setting.notified_events.include?('issue_status_updated') && new_status.present?) ||
        (Setting.notified_events.include?('issue_assigned_to_updated') && detail_for_attribute('assigned_to_id').present?) ||
        (Setting.notified_events.include?('issue_priority_updated') && new_value_for('priority_id').present?)
      )
      Mailer.deliver_issue_edit(self)
    end
  end

and the expected output is never shown in the log file, thus I assume, send_notification isn't called at all. BTW I did the same in issue.rb and on ticket creation I can see the log entry...

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